Business Analyst

Business Analyst

King County Metro Transit's Facilities Division has an exciting opportunity for a Business Analyst. This position will be a crucial link between business needs and technology solutions, ensuring that our projects align with Metro's belief that transportation is a human right. The primary focus of the Business Analyst will be asset management and being able to understand, analyze and evaluate business processes, work procedures, policies and systems within the department to determine the most effective methods of accomplishing work and recommend changes to improve efficiency and effectiveness.

The Transit Facilities Division is committed to serving our customers with excellence and fostering an equitable and inclusive environment where all team members are valued, respected, and able to operate at their full potential.

We are looking for someone who promotes and builds upon these values with a foundation in Business Intelligence & Analysis. Our ideal candidate will be skilled in navigating a dynamic work environment and be able to manage multiple, competing priorities to successfully deliver a large body of work in a fast-paced environment, as well as the ability to coach, motivate and unify employees through building mutual respect and trust.

The ideal candidate will also possess the ability to apply the following key traits:

• Motivated self-starter, with a can-do attitude in a team environment
• Lifelong learner with a curiosity mindset
• Effective, open-minded communicator, and organized
• Adaptable to change, remaining positive and helping others stay solutions-oriented
• Resilient and open to feedback
• Meet people where they are at and grow together

About Metro's Transit Facilities Division:

King County Metro Transit's Facilities Division maintains all Metro Transit properties, such as bus bases, park & rides, bus shelters, and offices and maintenance shops. Services include bus shelter repairs and replacements, bus shelter cleaning, trolley wire repairs, radio maintenance for buses, environmental spill clean-up, bus sign replacement, graffiti removal, and other facilities maintenance duties. Internally, team provides division-wide support functions for finance, budget, environmental compliance, safety, training, administrative services and new employee orientation. Planning, inventory/materials management, work center, workforce management, functional asset management, general/maintenance agreements, systems support, capital infrastructure, sustainable resources/energy.

Recruitment Information:

This recruitment will immediately fill one Term-Limited Temporary (TLT) / Special Duty Assignment (SDA) position with an anticipated duration of up to 12 months with the possibility of extension and may also be used to create an eligibility list for future Career Service, Term-Limited Temporary (TLT) and/or Special Duty Assignment (SDA) vacancies valid up to twelve (12) months or until exhausted and at the discretion of the hiring authority. Please Note: This position is not fully benefitted.

Who May Apply:

This position is open to King County employees and the public.

Questions? If you have any questions regarding this position or recruitment, please contact Daniel Russell, Talent Advisor at View email address on click.appcast.io.

Job Duties

Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work. Job duties include but are not limited to:

• Monitor, maintain and audit systems to ensure real-time data is accurate and reliable, analyze charging data to improve schedules and reduce energy costs, provide technical support to resolve system issues, train staff on effective system use, and continually look for ways to improve system efficiency and performance.
• Work with other divisions, departments, and/or vendors on data connectivity, data collections, and data problem-solving.
• Incorporate equity and social justice practices and perspectives into analysis and reporting, highlighting disparities, opportunities for improvement and/or projects.
• Lead requirement-gathering sessions with stakeholders to understand business questions, challenges, and desired outcomes.
• Translate business needs into clear, actionable requirements and user stories that align with available data and systems.
• Align the stakeholder expectations while ensuring data integrity to recommend practical, data-informed solutions.
• Explore, analyze data integrity, and interpret data from multiple sources, including incomplete or inconsistent data, and support cleanup of data.
• Provide clear insights and recommendations that support data-driven decision-making and continuous improvement.
• Design, develop, and maintain Power BI dashboards and reports that clearly display KPIs, metrics, and trends.
• Apply visual management principles so visuals support performance tracking, transparency, team accountability and leader standard work.
• Plan and prioritize work using project management best practices and approved project management tools.
• Break down work into manageable tasks, estimate effort, and track progress against deadlines and deliverables.
• Act as a proactive thought partner by raising issues early, asking clarifying questions, and suggesting options without waiting for direction.
• Provide training, coaching, and support to colleagues on metrics, dashboards, and basic data literacy.
• Manage the lifecycle of assets by ensuring they remain in good condition, comply with industry standards, and are properly tagged, tracked, and documented in EAM database, and assist customers as needed. Support legacy databases and security databases as needed.
• Apply basic GIS principles and spatial data concepts in support of GIS-integrated asset management.
• Lead continuous improvement training and activities and support workforce development as needed.
• Provide business technical support to users and work groups and process work center tasks such as email and phone call coverage.
• Other duties as assigned.

Experience, Qualifications, Knowledge, Skills

To be considered eligible for this role, applicants must possess these MINIMUM QUALIFICATIONS:

• Minimum of two (2) years related business process analysis and improvement experience, including facilitation/leadership experience OR any combination of experience/education/training that provides the required knowledge, skills, and abilities.
• Minimum of three (3) years of experience using Microsoft Excel.
• Two (2) or more years of experience with using Microsoft Power BI (Business Intelligence) or similar BI tools.
• At least one (1) year of SQL experience.
• Ability to be an equity-minded team player who works collaboratively, values equity and inclusion, and respects diverse perspectives while supporting an equitable work environment.
• Comprehensive knowledge of analysis, design, and development of various business systems.
• Familiarity with project management techniques and methodologies, incorporating equity principles.
• Strong analytical thinking and collaborative problem-solving skills, emphasizing equity considerations.
• Planning, organizational techniques, and project management skills with a focus on equity and inclusivity.
• Effective communication skills, including preparing clear, concise reports and presentations that incorporate equity principles.

The most competitive applicants will possess these DESIRABLE QUALIFICATIONS:

• Experience in transportation.
• Experience with Microsoft Power Apps.
• Advanced experience with Microsoft Office.
• Proficiency in utilizing auditing and quality assurance tools, ensuring equity in diagnostic and evaluation processes.
• Skill in leading process improvement workshops, emphasizing equity, diversity, and inclusion.
• Proficiency in process improvement methods such as Lean, Six Sigma, Theory of Constraint, and/or Toyota Kata, ensuring equitable application.
• Experience in the use of large, complex spreadsheets, word processing, presentation, statistical analysis, and database software.
• Advanced knowledge of and experience with King County's administrative systems, processes, policies, and procedures.
• Experience with Asset Management Systems/CMMS (Computerized Maintenance Management Systems).
• Knowledge and experience using EAM Cognos reporting and Oracle/EBS.
• Knowledge and experience in advanced metering software and hardware integration, configuration, and programming.

Supplemental Information

To Apply:

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact Daniel Russell, Talent Advisor at View email address on click.appcast.io.

Required Application Material:

• An online employment application with employment history going back at least ten years if you have ten years of employment (or more to include all relevant experience). Be sure to list all job duties, dates of employment, and reasons for leaving.
• Attach a cover letter/letter of interest
• A sample work product demonstrating your skillset related to creating user-friendly, work