Inside Sales & Account Manager

Reports to Sales Director GENERAL INFORMATION Location : On Site - 6658 East Paris Ave, Caledonia MI 49316 Schedule : Monday through Friday (Full-Time) Hours : 8 AM - 5 PM EST POSITION INFORMATION The “One Thing”: Establish world-class rapport with new prospects and existing customer base to drive overall business growth and create lifelong supporters of the Howies brand. WHOLESALE ACCOUNT MANAGEMENT Connect with inquiring customers by identifying achievable business opportunities, creating unique sales strategies, and treating customers like family Engage prospects quickly with immediate phone calls and email follow-ups to ensure that every customer feels valued and that they are our number 1 priority Maintain a firm pulse on monthly sales goals and work closely with the sales director and leadership to deliver on predetermined expectations Create personal and meaningful connections with all contacts to earn their trust and use this relationship to increase sales year over year Understand industry trends, stay up to date on new and revamped Howies products, and communicate with the team to develop tactics that lead to larger books of business When appropriate, use knowledge of our entire catalog to encourage upsell on products never purchased before and incentivize orders by taking advantage of “freebies” Thoroughly maintain customer cards in our CRM software by logging detailed interactions, updating billing / shipping addresses, discussing and implementing payment terms, and maintaining a well-documented pricing history GENERAL – As a small business, many other tasks will be required Represent Howies Hockey / Athletic Tape at tournaments and tradeshows as needed Order fulfillment – know how to process and pack all orders that come into Howies Work closely with other departments to improve overall company performance Handle misc. administrative, IT, data entry, or clerical duties as needed Communication and positive relationships with the entire team – top to bottom Engage both the operations and sales sides of the business daily Anything else required from Howies to be a best-in-class business POSITION REQUIREMENTS & CORE COMPETENCIES Bachelor’s degree or equivalent in business administration, communications, sports management, or related field of study, not required but preferred Proven skill and experience with Excel, ERP/CRM software, and computer programs Strong knowledge of sports (emphasis on hockey), all Howies products, and general geography for international sales opportunities Outgoing personality and social skills to interact with customers and approach each point of contact with a servant’s heart mentality Ability to multitask in a fast-paced environment and prioritize objectives Extreme aptitude for learning, cultivating, and adopting the Howies sales strategies Communication with the entire team, top to bottom, and applying critical thinking skills #J-18808-Ljbffr