Patient Service Rep

SUMMARY The Patient Service Representative reports to the Office Manager. The Patient Service Representative obtains patient registration information, makes appointments, greets patients upon arrival in the office, and manages patient data. Brown University Health employees are expected to successfully role‑model the organization’s values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES Triage and track telephone contacts; direct calls to the appropriate party, take accurate messages, and follow established procedures to obtain information and assess urgency of the call. Monitor status of phone messages to ensure complete follow‑through. Obtain patient registration information upon initial telephone contact and courteously and accurately complete the patient registration form/screen. Schedule appointments to ensure an efficient flow of patients, confirm patient appointments as required, reschedule appointments as necessary and track missed appointments. Obtain necessary authorization numbers and referrals according to third‑party payer requirements. Obtain and verify all financial information to ensure accuracy and completeness of all necessary forms. May create and maintain patient medical records. Check patients in when they arrive at the office. Ensure complete and accurate demographic and insurance information upon registration, request appropriate patient identification and obtain a copy of the current insurance card, collect the co‑payment, and post the co‑payment as per procedure. Maintain patient flow in the waiting room to ensure prompt processing of all patients; notify medical staff of patient arrival. Perform discharge functions, including scheduling of physician appointments, diagnostic testing, and hospital procedures. Confirm that all necessary ICD‑9 and CPT codes are in the medical record and obtain any missing information prior to patient departure. Reconcile and batch encounter forms at the end of the day. Maintain quality assurance, safety, and environmental and infection control in accordance with established policies and procedures. Protect and preserve the patient’s right to privacy and confidentiality. MINIMUM QUALIFICATIONS BASIC KNOWLEDGE Knowledge normally acquired through completion of one‑year Medical Office Management program or equivalent experience in a health care environment. Demonstrated knowledge and skills necessary to provide care to patients with consideration of human developmental stages and cultural patterns. EXPERIENCE Two years’ experience in a health care environment. COMPUTER & LANGUAGE SKILLS Proficient in English language and computer skills. Familiarity with medical terminology. INTERPERSONAL SKILLS Excellent interpersonal and communication skills. WORK ENVIRONMENT & PHYSICAL REQUIREMENTS Outpatient medical practice office environment. Works with office equipment and has direct patient contact. Any potential hazards are minimized by adherence to established safety procedures and precautions, including use of safety equipment and protective clothing. Walks and stands intermittently throughout the day. SUPERVISORY RESPONSIBILITY None. Pay Range $18.13–$29.90 EEO STATEMENT Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location LPG‑Newport‑11 Friendship St – 11 Friendship Street, Newport, Rhode Island 02840 Work Type Monday‑Friday 8:30‑5:00 Work Shift Day Daily Hours 8 hours Driving Required No #J-18808-Ljbffr Brown University Health