Program Specialist II

Date: Jun 18, 2026 Location: AUSTIN, TX DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us. Employee Benefits DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page. Review our Top 10 Tips for Success when Applying to State of Texas Jobs. Job Details Functional Title: Program Specialist II Job Title: Program Specialist II Agency: Dept of State Health Services Department: Immunization Unit Posting Number: 17545 Closing Date: 07/02/2026 Posting Audience: Internal and External Occupational Category: Office and Administrative Support Salary Range: $3,793.41 - $4,857.33 Pay Frequency: Monthly Salary Group: TEXAS-B-18 Shift: Day Telework: Not specified Travel: Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Location 1100 W 49TH ST (DHT), AUSTIN, TX Brief Job Description Works under supervision from the Immunization Information Systems (IIS) System Analytics Team Manager, within the Provider Support Team in the IIS Unit. The Provider Support Team is responsible for data quality assurance and process improvements for Texas Immunization Registry providers and users. Position will process organization registrations and renewal documents while ensuring data completeness and accuracy of information. Assists with user or provider access issues pertaining to the Immunization Section ecosystem. Develops, tests, and implements new and existing functionality and enhancements within the Immunizaiton Section ecosystem. Collaborate with staff within the IIS Unit and overall Immunization Section on provider access, issues pertaining to access, and functionality. Essential Job Functions (40%) Reviews, processes, and troubleshoots with providers registering or renewing their intent to use the Texas Immunization Registry. Reviews registration and renewal documents for completeness and accuracy. Coordinates with other members of the IIS Unit including the Interoperability Team to assist providers with their intent to register or renew with the registry. Provides technical support to providers with their registration and renewal documents and system navigation. Provides technical support to registry users gaining and troubleshooting access to the Immunization System ecosystem. Liaison with the Texas Vaccines for Children (TVFC) program to support new and existing providers with access to the registry. (25%) Reviews provider and user access requests for missing, duplicate, or outdated information. Performs quality assurance checks on provider and organization data within the Immunization System ecosystem. Responds to inquiries from private and public immunization partners from the field, as well as from the public-at-large. Provides comprehensive customer service while speaking to registry providers and users over the phone. (20%) Documents and communications Immunization System ecosystem bugs or enhancements needed for program operations. Works with vendor contractors on testing and implementation of functions and enhancements into the Immunization System ecosystem. Assists with the documentation and updating of policies and standard operating procedures to guide operations. (10%) Recommends plans and tracks enhancements aimed at improving the IIS user and provider experience. Assists with comprehensive planning, policy development, and technical consultation to achieve program goals. (5%) Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location. Knowledge, Skills, and Abilities Knowledge of public health program practices, principles, and techniques. Knowledge of the immunization program, immunization registries, and of laws relating to immunization registries. Knowledge of customer service and support matters. Knowledge of the practices, principles, and use of computers and computer software. Interpersonal skills and problem‑solving skills. Skill in using relevant software applications (Windows, Word, Excel, PowerPoint, database). Skill in developing promotional materials and/or training and education materials and curriculum. Skill in presenting information to individuals and groups with various levels of computer knowledge. Ability to effectively communicate over the telephone, to communicate verbally, and in writing. Ability to identify and define customer needs; gather, assemble, correlate and analyze facts; and devise solutions to problems. Ability to accurately perform data entry, analysis of data, and prepare concise and accurate reports. Ability to develop and evaluate processes and procedures; interpret complex policies, procedures, and regulations; and communicate them clearly and effectively to others. Ability to use independent judgment and to plan, organize and coordinate work assignments. Ability to establish effective working relationships with supervisory personnel, co‑workers, health professionals, and the public. Ability to conduct daytime or overnight travel as necessary. Registrations, Licensure Requirements, or Certifications N/A Initial Screening Criteria High School Diploma, GED, associate degree, or bachelor's degree from an accredited institution. Experience in public health, healthcare, or a related field demonstrated through employment history. Additional Information Must be legally authorized to work in the U.S. without sponsorship. HHS agencies use E-Verify. You must bring I-9 documentation with you on your first day of work. The full salary range may not be offered due to budget limitations. Military and Veterans Active‑Duty, Reservists, Guardsmen, and Veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at ADA Accommodations In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the online application, contact the HHS Employee Service Center at View phone number on click.appcast.io or via email at View email address on click.appcast.io. Salary Information, Pre-employment Checks, and Work Eligibility The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds. Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 form. Nearest Major Market: Austin #J-18808-Ljbffr