Service Desk Manager — Lead Federal IT Support
Aretum, Llc
Aretum, Llc is seeking a skilled Service Desk Manager to oversee the daily operations of the IT service desk and ensure timely, effective support for technical issues and service requests. This is a contingent federal-contract role requiring compliance with safeguarding controls and background verification. The role requires leadership of service desk staff, expertise with Windows 10/OSX, and experience with ServiceNow or similar tools. Travel to client locations is expected. #J-18808-Ljbffr Aretum, Llc
- XLA is seeking a Program Manager in Arlington, VA to lead IT support operations for a large federal client. This role involves serving as the primary point of contact... ...and managing a multi-tier enterprise service desk. The ideal candidate will have over 5 years of...Suggested
$112k - $179k
Responsibilities Position SummaryWe are seeking an experienced Service Desk Manager to lead and oversee enterprise IT support operations within a federal government contracting environment. This role is responsible for managing daily Service Desk operations, supervising...SuggestedContract workFor contractorsRemote workShift work$89.26k - $151.74k
This role is contingent upon a contract award.ICF is seeking an experienced Service Desk Manager to lead delivery of a modern, AI-enabled IT service desk supporting a federal technology program. Reporting to the Program Manager, this role owns the full operational lifecycle...SuggestedFull timeContract workWork experience placementWork at officeLocal areaRemote work$119k - $140k
Washington, DCComputer World Services - CWS /Full-time /On-... ...Service Desk Manager oversees the overall operation... ...contact for end-user IT support. This role integrates... ...contractual service levels.Lead recruitment,... ..., etc.).Experience in federal customer environments....SuggestedFull timeContract workWork at officeLocal areaShift work$150k - $176k
We are looking for a Service Desk Program Manager with experience in the federal space, specifically working with high level customers... ...service delivery performance, supports profit and loss accountability and organic growth objectives, leads small project teams, and ensures...SuggestedContract work- ...seeking a skilled and motivated Service Desk Manager. The Service Desk Manager... ...oversees the daily operations of the IT service desk, ensuring timely and effective support for technical issues and... ...to the nature of our work as a federal consulting organization, employees...Full timeContract workTemporary workWork at officeLocal area
- ...at We are seeking a Service Desk Manager to join our team and support our client. The ideal candidate... ...is a customer-focused IT operations leader who... ...and Responsibilities: Lead and manage the service desk... ...reimbursed in accordance with Federal Travel Regulations....For contractorsWork experience placementWork at officeLocal areaRemote workFlexible hours
- ...Collaborate daily with OIT Service Desk Division... ...updates, and plan task management and Service Desk... ...Service Desk Team Leads to include... ...operations across desktop support and hardware teams... ...with ITC Federal project managers to... ...of experience in IT operations and two...Work at office
- ...seeking a skilled and motivated Service Desk Manager. The Service Desk Manager... ...oversees the daily operations of the IT service desk, ensuring timely and effective support for technical issues and... ...to the nature of our work as a federal consulting organization, employees...Full timeContract workTemporary workWork at officeLocal area
- Dunhill Professional Search & Government Solutions is seeking a Service Desk Program Manager to lead a basic technical project in the federal space, onsite in Arlington, VA. The role requires an active Secret clearance, DoDM 8410 compliance, and 4-6 years of relevant experience...
$109.53k - $119.02k
About DMIDMI is a leading provider of digital services and technology solutions, headquartered... ...a focus on end-to-end managed IT services, including... ...application development, DMI supports public sector agencies and... ...LLC is seeking a Service Desk Manager to lead for the technical...Remote work- ...is seeking an experienced Service Desk Manger to support an existing, long-term customer... ...to provide leadership and management for our team delivering... ...service, as well as passion to lead and mentor a team of... ...be a candidate to include it the Service CatalogManage and...Contract workWork at officeImmediate startShift work
- ...unit seeks an Endpoint Service Desk Engineering Lead. ~~~ This position... ...enterprise endpoint management, including imaging,... ...engineering lead supporting secure endpoint operations... ...compliance-driven IT services. Education... ...basis protected by federal, state or local law....Local areaRemote work
- ...Service Desk Lead ApplyLogic is a fast-paced Service-Disabled... ...in a friendly and supportive environment. Through prime... ...support staff, manage ticket flow and escalations... ...user support in a secure Federal environment. Work... ...~5+ years of IT Service Desk or service...Temporary workWork at officeRemote work
- ...Description Senior Technical Support Manager WHO WE ARE:... ...improve government services and maintain our... ...advocacy for change in federal policy that will make... ...government leaders and IT executives passionate... ...programs. · Lead and oversee engineering...
- ...Description Description: Leading with our people, Digital... ...business that supports multiple IT customers within the Federal, civilian, and private sectors... ...Level III to conduct and manage Tier 1 and Tier 2 Endpoint... .... Manage incoming service requests (phone calls, live...Local area
$84.9k - $154.5k
...The Service Desk Lead provides supervisory and operational leadership... ...functions. This role manages weekly day-to-day... ...and troubleshooting support Conduct service desk... ...Bachelor's degree in IT, Business Administration... ...platform expertise Federal IT operations...Contract workWork at officeShift work$135k - $165k
...IT Service Desk Lead The IT Service Desk Lead is responsible for overseeing daily... ...IT service desk operations supporting both users and stakeholders. This role manages operational support activities... ...fast-paced, mission-critical federal environments. Support may require...Full timeContract workFor contractorsFor subcontractorWork at officeLocal area$130k - $155k
...notice Responsibilities We are seeking Service Desk Team Lead to join our team supporting the Federal Deposit Insurance Corporation (FDIC) in... ..., including at least 3 years in an IT outsourcing environment to manage Contractor Personnel performance of the Service...Full timeContract workTemporary workFor contractorsLocal areaMonday to FridayWeekend workDay shiftAfternoon shift- ...Service Desk Manager HII's Mission Technologies division has... ...leadership for end-user support services, driving a forward... ...delivery. You will lead a team of... ...Coordinating closely with IT Operations teams to ensure... ...other basis protected by federal, state, or local law....Local areaWorldwide
- ...shape the future of federal contracting. We have... ...capabilities spanning IT, Cybersecurity,... ..., and Environmental services. Backed by top-tier... ...it. The Service Desk Lead will provide on-site support for DoD OIG’s headquarters... ...to DoD OIG management documentation detailing...Work experience placementFor subcontractorRemote workWorldwide
- ...Description Position Summary The Service Desk Manager provides executive... ...Accounts Management, and Executive Support functions. This role ensures... ...across a high-volume federal IT environment. The Program Manager... ...demonstrated the ability to lead a program similar in size...Contract work
$97.39k - $162.32k
...are currently seeking a IT Service Desk Operations Program Manager to join our team in Alexandria... ...customer service in a federal environment ITIL... ...managing call center and supporting staff in a high customer... ...We are one of the world's leading AI and digital infrastructure...Contract workTemporary workFor contractorsFor subcontractorWork at officeRemote workFlexible hours$97.39k - $162.32k
IT Service Desk Operations Program Manager Date: Jul 20, 2026 Company: NTT DATA Services We are currently seeking... ...exceptional customer service in a federal environment. ITIL Foundation... ...Experience managing call center and supporting staff in a high customer...Contract workTemporary workFor contractorsFor subcontractorFlexible hours- ...GDIT is seeking a Scientific IT Service Desk Manager to join our program supporting the biomedical research community... ...Health. Responsibilities: Lead and supervise multi-tier IT service... ...and best practices in federal and scientific environments....Work from homeFlexible hours
$67.9k - $132.5k
...Position Overview The Service Desk Shift Supervisor... ...timely, high-quality support for incidents and service... ...service requests. The role manages ticket queues, staff... ...consistently met in a federal IT environment. The... ...leadership experience (team lead or supervisor) in a...Contract workWork at officeShift work- Aretum is seeking a skilled and motivated Service Desk Manager to oversee the daily operations of the IT service desk, ensuring timely and effective support for technical issues and service requests. This contingent position involves handling Controlled Unclassified Information...
$94.35k - $122k
...Technologies seeks a Service Desk Manager for its Springfield, VA... ...leadership for end‑user support services, guiding a... ...Close coordination with IT Operations teams... ...+ years of experience leading and managing service desk... ...other basis protected by federal, state, or local law....Full timeWork at officeLocal area- The Desktop Support Manager oversees IT support operations for both a university campus... .... Key Responsibilities Lead Desktop Support, providing supervision... ..., and ensuring high‑quality service delivery. Qualifications 5... ...of asset management, Help Desk operations, ITSM ticketing...
- We're seeking an experienced Service Desk Manager to oversee the daily operations of our federal client! You'll lead a team of technicians, monitor performance metrics, and... ...based processes. Ready for your next step in IT support and leadership? Apply today. KEY...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Desk Manager — Lead Federal IT Support. Be the first to apply!
- service desk manager Arlington, VA
- IT support manager Arlington, VA
- helpdesk support technician Arlington, VA
- entry level help desk Arlington, VA
- help desk supervisor Arlington, VA
- service desk Arlington, VA
- senior helpdesk technician Arlington, VA
- helpdesk technician ii Arlington, VA
- IT service desk Arlington, VA
- help desk part time Arlington, VA


