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Service Desk Manager — Lead Federal IT Support

Aretum, Llc

Aretum, Llc is seeking a skilled Service Desk Manager to oversee the daily operations of the IT service desk and ensure timely, effective support for technical issues and service requests. This is a contingent federal-contract role requiring compliance with safeguarding controls and background verification. The role requires leadership of service desk staff, expertise with Windows 10/OSX, and experience with ServiceNow or similar tools. Travel to client locations is expected. #J-18808-Ljbffr Aretum, Llc

Vacancy posted 1 day ago
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