Outreach Case Management Supervisor & Hypothermia Prevention Coordinator

POSITION: Outreach Case Management Supervisor & Hypothermia Coordinator

REPORTS TO: Program Director

CATEGORY: Full-Time/Exempt/Permanent

LOCATION: In-Person/Falls Church, Virginia

PROGRAM: Hypothermia Prevention Program

FACETS is seeking a passionate and mission-driven Case Management Supervisor & Hypothermia Coordinator to join the team at Bailey’s Community Shelter. This is an inspiring opportunity to make a meaningful difference in the lives of single adults experiencing homelessness by providing compassionate, trauma-informed support in a dynamic and fast-paced environment. In this role, you’ll develop trusted, empathetic relationships with residents, collaborate closely with dedicated colleagues and community partners, and ensure that every service provided reflects a person-centered and strength-based approach. If you’re motivated by purpose and committed to helping individuals transform their lives, this position offers the chance to create a real and lasting impact.

FACETS is a non-profit organization that opens doors by helping parents, their children, and individuals who suffer the effects of poverty in Fairfax County. We meet their emergency needs through our wrap around services and community partnerships and help individuals and families experience safe and stable housing after years of uncertainty and instability. We strive to ensure that every person in our community has a place they can call home. Here at FACETS, every team member plays a role in making a difference in the lives of our most vulnerable neighbors.

Duties and Responsibilities

• Oversee daily operations of the shelter program, including logistics, staffing coverage, shift activities, and site preparation. Ensure low-barrier access is maintained at all program sites to support equitable entry and service delivery.
• Assist with the recruitment of site hosts and collaborate with community groups to coordinate meal provision, rotating faith site schedules, and drop‑in center duties throughout the hypothermia season.
• Train seasonal staff and site-based volunteers on health and safety policies, program procedures and trauma‑informed engagement practices to maintain consistency and safety across all sites.
• Facilitate monthly meetings with Points of Contact (POC) from host sites to address opportunities, challenges, and feedback. Lead weekly conference calls with host locations to provide guidance, feedback, support, and coordination.
• Collaborate with the Fairfax County Health Department’s Homeless Healthcare Program and the Community Services Board’s PATH Team to coordinate access to physical and behavioral health services for individuals experiencing homelessness.
• Provide direct supervision, guidance and training to Hypothermia staff and Outreach Case Managers to ensure effective service delivery and professional development.
• Monitor case‑management caseloads and assign cases to Case Managers to ensure balanced caseloads and effective client support.
• Assess the housing barriers of individuals experiencing or at risk of homelessness to identify their housing and service needs.
• Maintain consistent verbal and written communication with case managers, operations staff, tenants, landlords, referral sources, collaborating agencies, debtors, and creditors to ensure effective coordination and support.
• Advocate for and assist clients in accessing a range of services, including mental health and substance use treatment, housing referrals, financial assistance, home‑based support, training, medical care, mentoring, and socialization opportunities.
• Work on an adjusted work schedule, including evenings and weekends, as necessary to meet program needs.
• Perform other duties as assigned.

Required Skills/Abilities

• Bachelor’s degree in social work, human services, psychology, or related field preferred.
• Experience working in a shelter environment during hypothermia season.
• Knowledge of trauma‑informed care, harm reduction, and Housing First principles.
• Strong written and verbal communication, crisis intervention, and de‑escalation skills.
• Excellent organizational and time‑management skills.
• Familiarity with Homeless Management Information System (HMIS).
• Proficient with Microsoft Office Suite or related software, including Microsoft Excel.
• Valid driver’s license, reliable transportation, good driving record, and personal car insurance.
• Ability to drive a 15‑passenger van.
• Must pass criminal background checks.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to attend occasional meetings at other FACETS office locations within Fairfax County, including 3 annual organization‑wide fundraising events each year.

Salary Range: $60,000 - $65,000 annually.

Benefits

• Paid medical, dental, and vision insurance for full‑time employees with competitive family rates and medical plan options.
• Paid Basic Life Insurance with an option to buy additional coverage.
• 403(b) retirement plan options with generous matching.
• Full‑time employees receive paid annual vacation and sick leave, paid holidays, and floating holidays.
• Flexible Spending Accounts (FSAs) for healthcare and dependent care.
• Long‑Term Disability, Short‑Term Disability, 100% employer paid.
• Free Employee Assistance Program (EAP).
• Reimbursement of work‑related expenses including portions of mileage and mobile data expenses.
• Ongoing professional development and training; reimbursement for portions of tuition, training, or (re)certification in areas related to current position.

FACETS is an equal‑opportunity employer with a culturally diverse work environment. FACETS is committed to fostering, cultivating, and preserving a culture of respect and belonging. Our welcoming community encourages collaboration across programs for our rewarding work.

Equal Employment Opportunity M/F/D/V.

ADA Statement: FACETS will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Any person in need of accommodation should contact Human Resources directly for assistance.