Front Desk Supervisor

Marriott International Inc

Norwood, MA

POSITION SUMMARY

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
Set up accurate accounts for each guest according to their requirements.
Enter Marriott Rewards information. Ensure rates match market codes, document exceptions.
Secure payment prior to issuing room key, verify/adjust billing.
Compile and review daily reports/logs/contingency lists.
Complete cashier and closing reports.
Supply guests with directions and property information.
Accommodate guest requests, contacting appropriate staff if necessary.
Follow up to ensure requests have been met.
Process all payment types, vouchers, paid-outs, and charges.
Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures.
Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Ensure adherence to quality standards.
Enter and locate information using computers/POS systems.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

Requirements

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: TIPS Certification

Experience with FOSSE Property Management System is preferred

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the Front Desk Supervisor in Norwood, MA vacancy

Front Desk Supervisor (Closing)
$17 - $20 per hour
...Bulfinch Place, Boston, MA, 02114, United States Base Pay: $17.00 - $20.00 / Hour Job Category: Boston, Management/Supervisory, Front Desk Employee Type: Non-Exempt Manage Others: No Contact Information Name: NYSC - Bulfinch Phone: (***) ***-****...
Suggested
New York Sports Club
Boston, MA
1 day ago
Front Desk Manager
...Position Summary: We are seeking a professional, organized, and customer-focused Front Desk Manager to help lead our front desk operations. This individual will oversee daily administrative functions, ensure exceptional member and guest experiences, and serve as the...
Suggested
Hourly pay
Seasonal work
Flexible hours
Afternoon shift
Dedham Health & Athletic Complex
Dedham, MA
1 day ago
Front Desk Supervisor (Closing)
...promoting the mission, values, and guiding principles with pride and integrity. ROLES AND RESPONSIBILITIES The Front Desk Supervisor position provides a welcoming and safe environment for members and guests during our opening/closing hours through a high...
Suggested
Full time
Temporary work
Local area
Shift work
Weekend work
New York Sports Clubs
Boston, MA
4 days ago
Front Desk Supervisor (Closing)
$17 - $20 per hour
...Boyston Street, Boston, MA, 02116, United States Base Pay $17.00 - $20.00 / Hour Job Category Boston, Management/Supervisory, Front Desk Employee Type Non-Exempt Manage Others No Contact Information Name NYSC - Boylston Phone (***) ***-**** Job...
Suggested
New York Sports Club
Boston, MA
4 days ago
Front Desk Supervisor
$31.48 per hour
...Bonus Eligible? No Overview Assist the Front Office Manager in managing the Front... ...and continuously perform behind the front desk. Ability to observe and detect signs of emergency... ..., such as effectively communicating with supervisors, coworkers, public etc. Benefits...
Suggested
Hourly pay
Temporary work
Local area
Immediate start
HEI Hotels & Resorts
Boston, MA
1 day ago
Front Office Manager
$23 per hour
...Full-time Description As our Front Office Manager , you will be involved with all aspects of the front office operations.... ...will be responsible for ensuring the overall success of the front desk, guest satisfaction, and product quality standards are being met...
Full time
Live in
Local area
Flexible hours
Night shift
Island Hospitality Management
Dedham, MA
1 day ago
Front Office Supervisor
...Job Description Job Description To supervise front desk staff to ensure that they are adhering to all hotel policies, procedures, regulations and standards, while striving towards total guest satisfaction. To ensure that front desk operations is working in a professional...
Immediate start
All shifts
Home2 Suites-Walpole/Foxboro, MA
Walpole, MA
2 days ago
Front Desk Supervisor/Customer Service - Hilton $16-$35/hr
$16 - $35 per hour
...Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles...
Hourly pay
Full time
Shift work
Night shift
Afternoon shift
Hilton
Franklin, MA
1 day ago
Assistant Front Desk Manager
We are adding to our front office leadership team! Do you love exceeding guest expectations and training others to do the same? If so... ...discounts, and more! What you will be doing: As Assistant Front Desk Manager, you'll partner with the Front Office Manager to...
Full time
Temporary work
Night shift
Weekend work
Horseshoe Bay Resort
Quincy, MA
23 hours ago
Front Desk Manager
...also features a fitness center and a Corner Pantry. Overview The Front Office Manager is responsible for ensuring the operation of the... ...requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone...
Work at office
Worldwide
Night shift
Highgate Hotels
Boston, MA
4 days ago
Hotel Front Office Supervisor
...Canton hotel located at 50 Royall St in Canton, MA is seeking a Front Office Supervisor to join their team! The Front Office Supervisor is... ...between front office staff and management. Cover shifts on the desk Assist the AGM with training new Front Office Team members....
Weekly pay
Temporary work
Local area
Worldwide
Flexible hours
Shift work
Night shift
Weekend work
Day shift
Afternoon shift
Buffalo Lodging
Canton, MA
2 days ago
Hotel Front Office Supervisor
...Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to join our team! SHG is an organization whose success is... ...Education And Experience In-depth knowledge of hotel Front Desk operations Basic math skills Ability to communicate...
Daily paid
Immediate start
Flexible hours
Night shift
Weekend work
Schulte Hospitality Group
Westwood, MA
3 days ago
Guest Experience Front Desk Supervisor
...Waterford Hotel Group is seeking a Front Desk Supervisor to supervise the front desk team and ensure smooth operations that drive guest interaction and satisfaction scores. The supervisor will respond to guests with professional information and services, manage charges...
Flexible hours
Four Points by Sheraton Boston Newton
Newton, MA
4 days ago
Front Desk Coordinator
$20.23 - $24.65 per hour
...is responsible for coordinating all the functions and activities related to ambulatory patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, and a variety of...
Daily paid
Contract work
Part time
Fixed term contract
Work at office
Flexible hours
Aya Healthcare
Boston, MA
6 days ago
FRONT DESK MANAGER
...EBF Front Desk Manager CORE VALUES Trust the Process and your Team- Every day we encounter a new fight, own it and believe in your team. Act the BEST be the BEST- Greatness happens outside of our comfort zones, we embrace change to bring about growth. Lead...
For contractors
Flexible hours
Shift work
EverybodyFights
Boston, MA
4 days ago
Front Desk Coordinator
...place to shop. What do we do? Like shopping at Trader Joe's? Then, maybe you'll love working with us. We are looking for a Front Desk Coordinator who is searching to do what they'll love! Do you have experience in customer service? Do you love food? If so, read...
Work at office
Trader Joe's
Boston, MA
1 day ago
Front Desk Supervisor - AC Hotel Cleveland Circle
$24 per hour
...Front Desk Supervisor - AC Hotel Cleveland Circle AC Hotel Cleveland Circle, is seeking an engaging, friendly, and detail-oriented Front Desk Supervisor to join our team. This individual will be directly responsible for the Front Desk and Night Audit teams with a focus...
Local area
Flexible hours
Night shift
Colwen Hotels
Brighton, MA
1 day ago
Dining Room Supervisor
$44.81k - $62.74k
...readily and complete them with minimal assistance and total follow up.Exercise initiative, seeking additional tasks and projects from supervisor. Recognize problems independently and work toward improving systems and procedures.Communicate with supervisor as to any problems...
Contract work
Local area
Remote work
Long distance
Hebrew-Seniorlife-5
Dedham, MA
3 days ago
Front Office Manager
...Front Office Manager Welcome to The Colonnade! Nestled among the city's finest shopping and cultural venues, The Colonnade Hotel... ...reservations. What the job is like: Support and coach front desk Complete shift check-lists as specified. Handle guest...
Full time
Shift work
Afternoon shift
The Colonnade Hotel
Boston, MA
1 day ago
Front Desk Supervisor
...guest service? Are you looking for a team-oriented, supportive and fun work environment? Bella Santé is seeking a full-time Front Desk Supervisor in our Wellesley location. We are searching for bright, outgoing, capable, hands-on leaders to join our prestigious team....
Full time
Seasonal work
Bella Sante Day Spas
Wellesley, MA
1 day ago
Front Desk Supervisor - InterContinental Boston
...experiences. We invite passionate professionals to help us write the next chapter in our legacy of excellence. Job Overview The Front Desk Supervisor is responsible for delivering timely, professional, and exceptional experiences for guests and colleagues in alignment with...
Full time
Local area
All shifts
Night shift
Weekend work
IHG Hotels & Resorts
Boston, MA
12 days ago
Front Office Supervisor
...and an exceptional bottom-line. Position Summary To supervise the front office to strive towards total guest satisfaction. Ensure that... ...control all room blocks and pre-blocking. Strong presence on front desk to ensure checklists are completed accurately and service is...
Local area
All shifts
Shift work
Meyer Jabara Hotels
Boston, MA
1 day ago
Front Office Supervisor
$24.5 per hour
...Starting Hourly Wage: $24.50/hour Job Purpose The purpose of a Front Office Supervisor is to consistently deliver results that contribute to the... ...the hotel. Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area...
Hourly pay
Immediate start
Night shift
Stonebridge
Boston, MA
5 days ago
Front Office Manager
...Overview Opportunity: Front Office Manager Manage hotel front office operations in accordance with established guest service and sustainability standards. Your Growth Path Assistant General Manager – General Manager - Area General Manager Your Focus Interview, select,...
Daily paid
Full time
Part time
Weekend work
HHM Hospitality
Chelsea, MA
2 days ago
Front Office Manager
$70k
...If this sounds like you, consider this exciting opportunity! As Front Office Manager , you will mentor our dynamic front office TEAM ensuring... ...of guest services for the hotel. This includes the front desk, reservations, and audit as well as general guest services working...
Full time
Work at office
Night shift
Hyatt
Boston, MA
2 days ago
Front Office Manager
...Opportunity: Front Office Manager Manage hotel front office operations in accordance with established guest service and sustainability standards. Your Growth Path Assistant General Manager – General Manager - Area General Manager Your Focus Interview, select, train, schedule...
Daily paid
Full time
Part time
Weekend work
Plazahotelelpaso
Chelsea, MA
2 days ago
Front Office Manager
...asset value. The Newbury Boston at One Newbury Street is the setting for this opportunity. The Front Office Manager is responsible for ensuring the operation of the Front Desk, Uniformed Services and Telephone Communications in an attentive, friendly, efficient and...
Work at office
Night shift
Highgate
Boston, MA
1 day ago
Front Office Supervisor
...numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER. Front Office Supervisor Overview Our hotel is looking for a Front Desk Supervisor to primarily supervise the front desk team and ensure smooth operations to generate...
Full time
Part time
Flexible hours
Shift work
Four Points by Sheraton Boston Newton
Newton, MA
2 days ago
Front Office Manager (Temporary)
...of stunning event spaces, signature dining experiences and a reimagined front entrance on Newbury Street. Overview The Front Office Manager is responsible for ensuring the operation of the Front Desk, Uniformed Services and Telephone Communications in an attentive,...
Temporary work
Work at office
Worldwide
Night shift
Highgate Hotels
Boston, MA
4 days ago
Front Office Supervisor
...has made Boston an international destination. Overview The Front Office Supervisor is responsible for providing attentive, courteous and efficient... ...* Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. * Maintain proper...
Hourly pay
Worldwide
Flexible hours
Shift work
Highgate Hotels
Boston, MA
5 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Front Desk Supervisor. Be the first to apply!