Bilingual Resolution Agent Coordinator - Canada
MSC Cruises
MSC Cruises is seeking a Resolution Agent Coordinator to support a dynamic Contact Center in Fort Lauderdale. You will provide real-time guidance on bookings, guest services, and policies, helping agents resolve issues quickly while maintaining superb guest experiences. The role requires strong problem-solving, exceptional communication, and bilingual French-English abilities. You will contribute to agent development, process improvements, and cross-functional collaboration in a 7-day operation. #J-18808-Ljbffr MSC Cruises
Vacancy posted 3 days ago
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