Resource Medical Assistant

Stanford Medicine Partners Medical Assistant

The Resource Medical Assistant functions as a member of SMP Regional Resource Pools to support the various clinic patient care teams. The Resource Medical Assistant performs clinical tasks and procedures to support the delivery of care. The Resource Medical Assistant is responsible for assisting patients to obtain quality services in a timely manner and assuring efficient utilization of resources in the coordination of patient care. The Resource Medical Assistant is required to travel to various SMP clinics as assigned. Travel is required for clinic assignments, attending meetings and training sessions at various SMP clinical locations.

What You Will Do:

• Patient rooming.
• Vital signs.
• Medical documentation and chart preparation.
• Patient communications.
• Stocking and cleaning of clinic area.
• Medication and supply ordering.
• Medication administration.
• Specimen collection and/or Point of Care Testing.
• Injections and other clinic procedures.
• Patient outreach to address gaps in care & follow-up.
• Participation in internal clinic audits.
• Facilitates communication between patient & provider.
• Patient portal and inbox message management.
• Assists with physician procedures.
• Assists with referral inquiries.
• Disability paperwork management.
• Rx Refill & processing prior Authorization.
• Participates in maintenance of department A3.
• Assists providers with telemedicine services if needed.
• Scribing for providers (If needed).
• Greets patients and others entering the department in a courteous and professional manner in accordance with performance standards.
• Updates existing patient demographic information.
• Identifies accepted insurance plans.
• Checks Patients in and marks them arrived.
• Determines if patient has a co-payment or account balance; accepts and records receipt of payment, provides applicable waiver and obtains appropriate signature; and, when appropriate, scans copy of patient's photo ID, insurance card and/or waiver.
• Schedules follow-up appointments.
• Resolves registration discrepancies via assigned work queues in a accordance with performance standards.
• Other duties as assigned.

Education Qualifications:

• High School Diploma or GED equivalent.
• Medical Assistant Diploma from an approved school/institution or equivalent documented training.

Experience Qualifications:

• Minimum of one (1) year of experience as a Clinical Medical Assistant.
• Minimum of two (2) years of related experience in an ambulatory care environment preferred.
• Epic experience preferred.

Licenses and Certifications:

• Current American Heart Association Certification for Basic Life Support for Healthcare Providers

Physical Demands and Work Conditions Physical Demands:

• Occasional Sitting.
• Constant Walking.
• Constant Standing.
• Constant Bending.
• Frequent Squatting.
• Occasional Climbing.
• Occasional Kneeling.
• Seldom Crawling.
• Constant Hand Use.
• Frequent Repetitive Motion Hand Use.
• Frequent Grasping.
• Occasional Fine Manipulation.
• Frequent Pushing and Pulling.
• Occasional Reaching (above shoulder level).
• Frequent Twisting and Turning (Neck and Waist).
• Constant Vision (Color, Peripheral, Distance, Focus).

Lifting:

• Frequent lifting of 0 - 10 lbs.
• Occasional lifting of 11 - 20 lbs.
• Occasional lifting of 21 - 30 lbs.
• Occasional lifting of 31 - 40 lbs.
• Seldom lifting of 40+ lbs.

Carrying:

• Frequent lifting of 0 - 10 lbs.
• Occasional lifting of 11 - 20 lbs.
• Occasional lifting of 21 - 30 lbs.
• Occasional lifting of 31 - 40 lbs.
• Seldom lifting of 40+ lbs.

Working Environment:

• Seldom Driving cars, trucks, forklifts and other equipment.
• Constant Working around equipment and machinery. Clinical equipment and machinery.
• Seldom Walking on uneven ground.
• Seldom Exposure to excessive noise.
• Seldom Exposure to extremes in temperature, humidity or wetness.
• Seldom Exposure to dust, gas, fumes or chemicals.
• Seldom Working at heights.
• Frequent Operation of foot controls or repetitive foot movement.
• Seldom Use of special visual or auditory protective equipment.
• Frequent Use of respirator.
• Constant Working with biohazards such as blood borne pathogens, hospital waste, etc.. Hazardous drugs included.

Blood Borne Pathogens:

• Category I - Tasks that involve exposure to blood, body fluids, or tissues

Travel Requirements:

• 20% travel:

These principles apply to ALL employees: Commitment to Providing an Exceptional Patient & Family Experience University HealthCare Alliance dba Stanford Medicine Partners sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family's perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $28.29 - $36.07 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

University HealthCare Alliance (UHA)