Director, Environmental Services (2026-0966)

Job Title: Director, Environmental Services Req: 2026-0966 Location: VMC Main Campus Department: Environmental Services Shift: Days Type: Full Time

FTE: 1

Hours: 8:00am- 4:30pm City State: Renton, WA Category Management Salary Range: Min $116,909 - Max $175,364/annual DOE Job Description

JOB DESCRIPTION

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. TITLE: Director, Environmental Services JOB OVERVIEW: The Director of Environmental Services provides strategic and operational leadership for Environmental Services across Valley Medical Center's hospital, clinics, and other assigned locations. The Director is accountable for the development, oversight , and ongoing evaluation of environmental services programs that support a safe, clean, efficient, and patient-centered care environment. Responsibilities include departmental operations, workforce planning, regulatory compliance, infection prevention practices, financial stewardship, vendor management, performance improvement, and service excellence. The Director collaborates with executive leadership, clinical and operational departments, Infection Prevention, Safety, Facilities, Human Resources, and external vendors to ensure environmental services effectively support patient care and organizational needs. DEPARTMENT: Environmental Services WORK HOURS: As required to fulfill the responsibilities of the position, including availability outside standard business hours when operational needs arise. REPORTS TO: Vice President, Support Services Prerequisites: Bachelor's degree in healthcare management, hospitality management, business administration, environmental services, or a related field required. Equivalent combination of education and relevant experience may be considered in lieu of degree. Minimum of eight (8) years of progressive experience in environmental services, healthcare housekeeping, hospitality services, facilities support, or a related field required, including at least five (5) years of progressive leadership experience in healthcare environmental services or housekeeping. Experience Managing Multi-site Or Complex Healthcare Operations Preferred. Experience developing and managing operating and capital budgets, required. Certified Healthcare Environmental Services Professional (CHESP) certification or successful completion of a recognized healthcare environmental services training program, such as T-CHEST, T-CSCT, or an equivalent program, required. Proficiency with applicable workforce management, quality monitoring, financial, reporting, and productivity systems (ATP Monitoring, Epic, Kronos, etc.). Qualifications: Demonstrated ability to provide strategic and operational leadership within a complex healthcare environment. Strong knowledge of healthcare environmental services practices, infection prevention principles, sanitation standards, waste management, and regulatory requirements. Ability to lead effectively during emergencies, service disruptions, construction activity, and other high-pressure situations. Strong written, verbal, presentation, financial management, and interpersonal communication skills. Ability to interact professionally and effectively with patients, families, employees, providers, senior executives, , vendors, contractors, and members of the public. Ability to manage multiple priorities, exercise sound judgment, and lead effectively in a 24/7 healthcare environment. Experience leading employees in a unionized environment. Experience collaborating with Infection Prevention and healthcare regulatory or accreditation programs Demonstrated ability to analyze operational data, identify trends, and implement measurable performance improvements. Unique Physical/Mental Demands, Environment And Working Conditions: Work is performed throughout hospital, clinic, office, and support-service environments within a 24/7 healthcare organization. The position requires flexibility to support operations, including occasional early mornings, evenings, weekends, holidays, and emergency response needs. The Director may be required to respond to urgent staffing, infection prevention, environmental, system, safety, or operational concerns. The position requires regular walking and rounding throughout assigned areas, along with periods of sitting, computer use, meetings, and telephone communication. Performance Responsibilities: Generic Job Functions: See Generic Job Description for Director Essential Responsibilities And Competencies: Strategic and Departmental Leadership Serve as the primary Environmental Services liaison to clinical departments, support departments, medical staff, patients, families, vendors, contractors, and organizational leadership. Establish and communicate the strategic direction, goals, priorities, and performance expectations for Environmental Services, ensuring alignment with Valley Medical Center's mission, values and strategic plan. Develop short- and long-term departmental plans, translating organizational priorities into actionable goals, staffing plans, work standards, and performance measures. Evaluate the department's operating environment, strengths, risks, opportunities, and resource needs to identify strategic and operational priorities. Provide subject-matter expertise and recommendations to executive leadership regarding environmental services operations, regulatory requirements, staffing, equipment, technology, and future service needs. Provide regular operational, financial, quality, and performance reports to the Vice President of Support Services. Participate in organizational committees, leadership meetings, emergency preparedness activities, and other initiatives as assigned. Operational Oversight Direct daily Environmental Services operations across the hospital, clinics, and other assigned Valley Medical Center location, ensuring services are delivered safely, efficiently, consistently, and in accordance with established quality and productivity standards. Establish service standards, workflows, response times, and quality controls while overseeing dispatch and workflow coordination to ensure timely room turnover and environmental services. Ensure appropriate departmental coverage and leadership support across all shifts and locations based on patient volume, occupancy, acuity, service demands, and organizational priorities. Develop contingency plans for staffing shortages, equipment failures, infectious disease events, emergencies, construction activity, and other operational disruptions. Evaluate equipment, supplies, technology, and service-delivery methods to improve safety, efficiency, quality, and employee performance. Respond promptly and professionally to service concerns, complaints, and operational issues. Regulatory Compliance and Infection Prevention Ensure Environmental Services operations comply with applicable federal, state, and local regulations, accreditation requirements, organizational policies, and industry standards including requirements established by DNV, CMS, OSHA, DOH, and other applicable authorities. Maintain readiness for surveys, inspections, audits, and regulatory reviews and monitor changes in regulations, accreditation standards, infection prevention guidance, and industry practices and implement necessary operational changes. Collaborate with Infection Prevention, Safety, Employee Health, Nursing, Facilities, and other stakeholders to develop and maintain effective cleaning and disinfection practices. Ensure policies, procedures, training materials, cleaning protocols, and documentation remain current and are consistently followed. Develop and oversee corrective action plans when deficiencies, risks, or improvement opportunities are identified. Maintain documentation demonstrating compliance, staff competency, quality monitoring, and completion of corrective actions. Comply with all privacy, confidentiality, information security, and Protected Health Information requirements. Financial and Resource Management Develop, manage, and monitor Environmental Services operating and capital budgets, including participation in organizational budget planning and forecasting activities. Review financial, productivity, staffing, overtime, supply-use, and service-volume data and implement corrective action when performance varies from plan. Identify opportunities to improve efficiency, reduce waste, manage costs, and optimize resources without compromising safety, quality, or service. Develop business cases and capital requests for equipment, technology, staffing, and service improvements. Workforce Leadership and Development Provide leadership and direction to Environmental Services managers, supervisors, leads, dispatch staff, and frontline employees, establishing clear roles, responsibilities, performance standards, and lines of accountability. Lead department talent management activities including selection, onboarding, training, competency validation, coaching, performance evaluation, professional development, retention, and succession planning. Address employee performance and workplace concerns fairly and consistently, partnering with Human Resources and other stakeholders as needed. Promote a workplace culture that supports inclusion, safety, teamwork, accountability, and respect. Ensure leaders conduct regular rounding and maintain effective communication with employees across all shifts and locations. Quality and Performance Improvement Develop and maintain systems to measure and track key performance indicators for service quality, cleaning effectiveness, productivity, response times, room-turnover performance, customer satisfaction, and regulatory compliance; analyze trends and communicate performance results and improvement priorities to employees, leaders, and key stakeholders. Lead process-improvement initiatives using structured problem-solving and performance-improvement method and ensure corrective actions are implemented, monitored, and sustained. Benchmark departmental performance against recognized healthcare environmental services standards and leading practices. Collaborate with organizational quality, safety, patient experience, and operational improvement teams. Vendor and Contract Management Provide oversight for Environmental Services vendors and contracted service providers across Valley Medical Center locations, ensuring compliance with contract terms, organizational policies, safety expectations, regulatory requirements, and environmental standards. Participate in vendor selection, contract development, negotiations, implementation, and performance review Monitor vendor performance, service quality, responsiveness, documentation, and financial outcomes. Address performance deficiencies and escalated contractual concerns when necessary. Collaborate with Supply Chain, Finance, Legal, Facilities, and other stakeholders regarding vendor and contract matters. Emergency Preparedness and Response Ensure Environmental Services is prepared to support emergency operations, infectious disease response, surge events, utility disruptions, hazardous-material incidents, weather events, and other operational emergencies. Develop and maintain departmental emergency procedures, staffing plans, supply contingencies, and communication processes, and ensure employees understand their emergency roles and receive appropriate training. Participate in emergency preparedness exercises, incident response activities, after-action reviews, and improvement planning. Provide departmental leadership or designated representation within the Hospital Incident Command System as assigned. Date Created: 8/26 Revised: Grade: NC-13

FLSA: E

Cost Center: 8460 Qualifications: Job Qualifications: Demonstrated ability to provide strategic and operational leadership within a complex healthcare environment. Strong knowledge of healthcare environmental services practices, infection prevention principles, sanitation standards, waste management, and regulatory requirements. Ability to lead effectively during emergencies, service disruptions, construction activity, and other high-pressure situations. Strong written, verbal, presentation, financial management, and interpersonal communication skills. Ability to interact professionally and effectively with patients, families, employees, providers, senior executives, , vendors, contractors, and members of the public. Ability to manage multiple priorities, exercise sound judgment, and lead effectively in a 24/7 healthcare environment. Experience leading employees in a unionized environment. Experience collaborating with Infection Prevention and healthcare regulatory or accreditation programs Demonstrated ability to analyze operational data, identify trends, and implement measurable performance improvements. #J-18808-Ljbffr Valley Medical Center & Clinics