Care Coordinator

Care Coordinator Position

The Care Coordinator plays a fundamental role in providing exceptional service to our clients, enriching the lives of seniors in our community. The Care Coordinator is the main point of contact for our clients and their family members regarding care needs and changes. As a Care Coordinator, your goal is to add value by connecting, serving and empowering seniors through our dedicated home care services. Outstanding communication skills, compassion and integrity are essential for success. You must be comfortable driving your personal vehicle within our territory as this is a very hands-on, relational business.

As the Care Coordinator, you will meet with and assess new clients, develop a personalized care plan, be responsible for supervising their care by continually assessing and monitoring care needs, services, changes in condition such as illness, injuries, hospitalizations, etc., and managing updates in their care plan. This will be accomplished through introductory visits, consistent in-home visits which are an essential role in the Care Coordinator position, and clear communication with our client and their families as well as our agency staff. The Care Coordinator is also responsible for ensuring all Caregivers are equipped to care for our clients based on their skill level and the clients' care needs in collaboration with our Scheduler, Recruiter and Client Care Director.

The Care Coordinator is the bridge between our agency and other care team partners, providers and referral sources including case managers, discharge planners, administrators and others who work within skilled nursing, senior living communities, hospitals, physician offices, home health and hospice. Through their day-to-day duties, the Care Coordinator is expected to be a valuable team player who helps our agency create a thriving, interconnected community where seniors can flourish living safely and comfortably in their home and their families can find peace of mind.

We are looking for someone who is intrinsically motivated to help others, grow professionally, and provide compassionate support to seniors and their families. Candidates must exhibit integrity, collaboration and outstanding communication skills. Duties include:

• Perform assessments
• Develop personalized care plans
• Assist with prospect calls
• Conduct introductions between client and caregiver, equip both for success
• Communicate consistently and clearly with client's family, power of attorney, payer source, and other care team providers
• Make supervisory visits of clients and caregivers every 30 days
• Assure client care is provided according to agency standards
• Continuously monitor and assess client satisfaction, health and needs
• Maintain professional relationships with family members, clients, caregivers, referral sources and other members of the client's care team
• Connect providers in the senior care community who may benefit our clients
• Identify and relay pertinent client information to our agency team
• Participate in community marketing events including health fairs, senior expos and other events that promote our services to the general public
• Document in a timely manner all notations in our home care software program (Well Sky)
• Communicate concerns or potential issues to the appropriate staff or authorities in a timely manner
• Maintain ongoing positive communication with clients, family members, and other care team members
• Assist with staff training as needed
• Attain additional relevant training to improve industry skills and knowledge
• Manage, assemble and deliver client and caregiver resource & goodie bags
• Collaborate client care with our Scheduling Coordinator and Client Care Director
• Follow up on incident reports, hospitalizations and changes in condition as needed within 24 business hours of occurrence
• Make hospital visits to clients
• Provide outstanding customer service at all times to all clients & family members, referral sources, providers and caregivers
• Attend job related workshops, conferences, or on-line education
• Occasionally start a new client or fill-in on shifts when necessary to ensure continuous client care
• Roughly 30% office work and 70% field work

Education, Experience, and Certifications:

• High school diploma or GED required
• College degree preferred
• Minimum 2 years of related healthcare experience preferred such as hospice, home care, assisted living, CNA, MA or social worker or care coordinator experience
• Proven 2 or more years of exceptional customer/client service
• Training, certifications and education in the senior care industry a plus
• Leadership or volunteer experience serving vulnerable populations
• Current CPR and First Aid certification required or can get immediately
• Current driver's license and automobile insurance required
• Current negative TB skin test or clear chest x-ray required or can get immediately
• Motor Vehicle Report and background check required
• Obtain Fingerprint Clearance within 30 days

Job Requirements:

• Access to a reliable vehicle at all times and ability to drive throughout your day
• Proven ability to supervise, train and mentor others
• Minimum 2 year experience providing care to seniors or persons with disabilities
• Proficiency with Microsoft Office, Outlook, and web applications
• Excellent organizational, customer service, telephone, and interpersonal skills
• Ability to connect and interact clearly with seniors
• Compassion for others
• Integrity and professionalism
• Respectful to people with a variety of experiences, backgrounds and personalities
• Ability to self-manage while being an integral team player
• Must have superior oral and written communication skills
• Ability to work under pressure, multi-task and meet deadlines
• Hours M-F from 8am to 4:30pm with flexibility to manage duties before and after hours as needed
• Rotation of on-call weeknights and weekends as determined upon hire
• Ability to work safely while performing job duties
• Office is located in southeast Tempe. Our territory includes Mesa, Scottsdale, Tempe, Chandler, Ahwatukee and Phoenix. It is required that you are willing and able to drive within our territory as needed to perform your job duties. Mileage reimbursement will be discussed and agreed upon at the interview.
• Job Type: Full-time. Hours will be discussed at the interview and may be negotiable, but flexibility is a job requirement.