Care Coordinator (Medical Assistant) - Dr. Crisp

Barrow Brain and Spine is a physician‑owned specialty practice focused in neurosurgery and advanced spine care. The practice encompasses 27 neurosurgeons, three physiatrists and performs more than 8,000 surgeries each year. This globally recognized group directs the Neurosurgery Residency Program at St. Joseph’s Hospital in Phoenix, Arizona and serves more than 21,000 patients per year. As a care coordinator you will perform a variety of clerical and customer service functions for the physician's office. Essential Duties and Responsibilities Registers new patients in the electronic medical record (EMR) prior to scheduling the appointment that includes demographic and insurance information. Ensures all initial consultations, pertinent notes, lab slips, radiology and pathology reports are available to the physician prior to patient arrival. Opens chart encounters in athenaone, provides historical reference by maintaining patient records. Facilitates patient clinic by greeting and rooming patients. Takes vitals and records assessment in the patient chart for physician review. Enters orders and E‑Prescribe information and creates clinical visit summaries. Schedules follow‑up appointments as needed. Communicates with physician’s staff to ensure continuity of care. Performs clinic room inventories and restocks as necessary. Prepares and runs daily clinic with limited oversight from Lead Care Coordinator or Practice Operations Supervisor. Assists Lead Care Coordinators and Practice Operations Supervisors with orders as needed. Assists recall list for physicians, creates diagnostic reviews, completes orders as testing is received and follows up on non‑compliant orders. Represents physicians by screening incoming telephone calls; recording and transmitting messages; scheduling, receiving, and announcing scheduled patients and visitors; screening unscheduled patients and visitors; arranging referrals to other health care providers; scheduling appointments for consultations, x‑rays, lab tests, physical therapy, MRI's, CT scans, etc. Maintains patient confidentiality and follows all HIPAA guidelines. Keeps office equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and coordinating repairs. Participates in continuing education opportunities. Provides coverage to other positions as requested. Supports BBS Compliance program by attendance in annual training and following compliance guidelines. Acts as an ambassador of the BBS practice and their respective physician. Provides exemplary customer service to patients, families, teammates, vendors, and all other BBS visitors. Performs other duties as assigned. Education: High School Diploma or GED required. Bachelor’s Degree a plus. Experience: 1–2 Years of experience in medical setting required. Requirements Excellent verbal and written communication skills. Strong organizational skills and ability to prioritize. Passionate about creating a superior patient experience and fostering a culture of excellence. Comp & Benefits We offer a comprehensive compensation package. This includes benefit offerings you’d expect to see at a large company, all designed to help you take good care of yourself and your family. The benefits include: Choice of two medical plans – HRA, HDHP/HSA options Dental and Vision plan Disability – short‑term & long‑term, 100% employer paid. Basic Life/AD&D, 100% employer paid. Voluntary Life/AD&D available for employee, spouse, and children Voluntary Critical Illness and Accident coverage Generous Paid Time Off Paid Holidays Barrow Brain and Spine is proud to be an equal opportunity workplace. #J-18808-Ljbffr