Housekeeping Supervisor

Job Description

Job Description

A hotel housekeeping supervisor oversees the daily operations of the cleaning staff to ensure guest rooms, public spaces, and back-of-house areas meet high cleanliness and sanitation standards. They manage staff schedules, conduct room inspections, handle guest requests, and monitor supply inventory.

• Staff Management: Create daily shift schedules, assign tasks, and distribute room assignments.
• Team Training: Onboard new staff on hotel cleaning protocols and safety standards.
• Quality Inspections: Inspect guest rooms and public areas to verify they meet brand quality standards.
• Inventory Control: Manage stocks of linens, cleaning supplies, and room amenities, ordering replacements as needed.
• Guest Services: Promptly address and resolve guest complaints or requests regarding housekeeping services.
• Maintenance Reporting: Identify maintenance issues and submit work orders to the engineering or maintenance team.
• Performance Monitoring: Evaluate team performance and provide continuous coaching.

• Experience: Previous experience as a housekeeper, room attendant, or in a lead cleaning role.
• Leadership Skills: Strong ability to delegate tasks, motivate teams, and resolve conflicts.
• Time Management: Excellent organizational skills to handle fast-paced hospitality environments.
• Product Knowledge: Deep understanding of commercial cleaning techniques, chemicals, and safety regulations.
• Communication: Clear verbal and written communication to coordinate with staff and guests.

Come work at a great place, with a wonderful team! We have a lot of positions, and you can find a great career in our hotel with the opportunity to advance.