Director, Revenue Operations

Reclaiming the American Dream, One Community at a Time Inbound and Outbound Sales | Revenue Operations Department: Delivery Reports To: Vice President of Revenue Operations Location : Within commute/drive able distance to one of our 10 US based Delivery Centers (AL, AR, KY, MO, NC, OK, SC, or TX) Employment Type: Full-Time, Exempt Level: Director About Provalus Provalus is a U.S.-based Business Process Outsourcing (BPO) and IT Outsourcing (ITO) company on a mission to transform communities from the inside out. Founded in 2017, we operate exclusively from rural American towns, hiring and training local talent — including veterans and high-potential individuals with no prior tech background — for lasting careers in technology, customer experience, and business services. Every delivery center we open represents a multi-million-dollar annual economic investment in that community. We believe great talent exists everywhere, and we're building the career paths to prove it. Position Summary Provalus is seeking an experienced, hands-on Director to lead multiple sales (Inbound and Outbound) and revenue operations teams across our delivery center network. This is a builder's role: you will own the performance, structure, and day-to-day leadership of a combined organization of 100+ team members, spanning sales representatives, leaders, and revenue operations specialists. You will report to the VP of Delivery for Revenue Operations and serve as the operational backbone connecting frontline sales execution with the systems, data, and processes that drive predictable revenue growth. The ideal candidate has led large, multi-team sales organizations before, is fluent in both people leadership and revenue operations discipline (forecasting, CRM administration, comp design, pipeline analytics), and is energized by Provalus's mission of building technology and sales careers in underserved communities. Key Responsibilities Team Leadership: Lead, manage, and scale multiple sales and revenue operations teams simultaneously, with direct and indirect oversight of 100+ team members through a layer of frontline managers and team leads. People Development: Hire, coach, and develop frontline sales and revenue operations leaders; build succession plans and career pathways consistent with Provalus's talent-development mission. Sales Performance: Own sales performance across assigned teams including pipeline generation, conversion rates, quota attainment, and revenue targets drive Revenue Operations: Direct the revenue operations function, including CRM administration and data hygiene, lead routing, sales forecasting, pipeline reporting, and quota/comp plan administration. Reporting & Analytics: Build and maintain dashboards and KPI reporting that give executive leadership real-time visibility into pipeline health, team productivity, and revenue attainment across all managed teams. Process Design: Design and continuously improve sales playbooks, call scripts, QA standards, and operating cadences (daily huddles, weekly forecast calls, monthly business reviews). Cross-Functional Partnership: Partner closely with Marketing, Finance, Client Services, and Talent Acquisition to align compensation, staffing plans, and client delivery commitments with revenue goals. Systems & Tools: Evaluate and administer the sales technology stack (CRM, dialer, desktops, engagement, and reporting tools), driving adoption and identifying opportunities for automation and efficiency. Workforce Planning: Manage staffing plans, workforce scheduling, and headcount growth in partnership with Workforce Management to ensure delivery centers are appropriately resourced against demand. Compliance & Quality: Ensure sales practices and revenue operations comply with client contractual requirements, company policy, and applicable regulations. Culture Ownership: Champion Provalus' mission and values on the floor, fostering a culture of accountability, growth, and community pride within a large, distributed team. Required Qualifications 8+ years of progressive experience in sales leadership and/or revenue operations, including at least 4 years managing leaders within a multi-team organization. Demonstrated experience directly or indirectly leading teams of 100 or more employees, ideally within a call center, BPO, or high-volume sales environment. Strong command of revenue operations fundamentals: CRM administration (Salesforce, HubSpot, or similar), sales forecasting, pipeline management, and compensation/quota design. Track record of building repeatable sales processes and hitting or exceeding revenue targets across multiple teams simultaneously. Data-driven decision-maker comfortable building and presenting KPI dashboards and performance reporting to executive stakeholders. Excellent people leadership skills, including hiring, coaching, performance management, and developing frontline managers. Strong cross-functional collaborator, able to align sales execution with marketing, finance, and client delivery priorities. Bachelor's degree in business, Sales, Marketing, or a related field, or equivalent professional experience Based on-site at a Provalus U.S. delivery center. Preferred Qualifications Prior experience in a BPO, contact center, or outsourced sales delivery environment. Experience scaling sales or operations teams in distributed, multi-site, or rural community settings. Familiarity with workforce management (WFM) tools and staffing/scheduling optimization. Process-improvement background (e.g., Lean, Six Sigma) applied to sales or operations workflows. What Provalus Offers The opportunity to lead a large, high-impact team within a mission-driven company that is actively transforming rural American communities. A seat at the table shaping how Provalus scales its sales and revenue operations function as the company grows. Competitive salary, performance-based incentives, and a comprehensive benefits package. A collaborative, growth-oriented culture built around accountability, development, and community impact. Equal Opportunity Employer Provalus is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. #J-18808-Ljbffr Provalus