Targeted Case Manager

Targeted Case Manager

Community Programs Office - St Augustine, FL 32095

Targeted Case Manager – COACHES Program

St. Augustine Youth Services (SAYS) | St. Augustine, FL | Full-Time | M-F daytime hours

43680.00 annually plus $4160 in bonuses

Make a meaningful difference in the life of a child.

St. Augustine Youth Services (SAYS) is seeking a Targeted Case Manager to join our COACHES Program. This position provides targeted case management services to children and adolescents with serious emotional and behavioral needs and works closely with youth, families, treatment teams, schools, and community providers.

The Targeted Case Manager plays an important role in helping children and families access the services, resources, and supports they need to achieve their individualized goals.

What You'll Do

• Serve as the Targeted Case Manager for approximately 1–3 children.
• Complete assessments and develop, update, and monitor individualized service plans in accordance with Florida Medicaid requirements.
• Provide the five core functions of targeted case management: Planning, Assessment, Linking and advocacy, Monitoring, Discharge planning.
• Work directly with children and families to address barriers and support implementation of their service plans.
• Connect children and families with appropriate community resources, providers, and services.
• Advocate for services and resources necessary to meet identified needs.
• Coordinate services with families, natural supports, treatment providers, schools, and other community partners.
• Participate in treatment planning and individualized service plan reviews.
• Attend required meetings, including Multidisciplinary Team (MDT), Integrated Practice Team (IPT), school, and community provider meetings.
• Monitor service delivery and document progress toward identified goals.
• Provide support and assistance during times of crisis, including helping families access appropriate resources.
• Coordinate discharge planning and aftercare/follow-up services.
• Participate in clinical care coordination and staffing with members of the child's treatment team, which may include physicians, psychiatric providers, therapists, teachers, attorneys, guardians ad litem, and other professionals.
• Maintain accurate client records, case notes, electronic health records, and other required documentation.
• Complete progress reports, service plan updates, and other required reports.
• Maintain knowledge of community resources and referral options.
• Assist with program data and reporting as needed.
• Participate in supervision, staff meetings, and treatment team meetings.
• Follow all SAYS policies, procedures, and applicable state and federal requirements.
• Perform other duties as assigned.

Qualifications

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What We're Looking For

Required Qualifications

One of the following:

• Bachelor's degree in Social Work, Psychology, Counseling, Human Services, or a related field and at least one year of experience working with children experiencing serious emotional disturbances

OR

• Bachelor's degree in a related field plus three years of qualifying experience working with children with serious emotional disturbances.

Additionally, candidates must:

• Be eligible to obtain the Certified Behavioral Health Case Manager (CBHCM) credential within 30 days of hire.
• Complete required AHCA Targeted Case Management training within required timeframes.
• Possess knowledge of community resources and behavioral health services.
• Have excellent communication, documentation, and organizational skills.
• Maintain a valid Florida driver's license with an acceptable driving record.

Why This Work Matters

Youth Care Workers are among the people who have the most direct day-to-day contact with the young people we serve. You won't simply be supervising youth—you'll have the opportunity to build relationships, teach skills, provide encouragement, and help young people navigate some of the most difficult periods of their lives.

If you're patient, dependable, compassionate, and able to provide both support and structure, this could be a great opportunity to make a lasting difference.

Why Join SAYS?

At SAYS, you're more than an employee—you become part of a mission-driven team dedicated to changing lives.

We offer:

Mission-focused work that truly matters

Supportive leadership and collaborative team environment

Opportunities for professional development and certification

Stable full-time schedule

Meaningful relationships with youth and families

Competitive benefits package:

• Two Weeks Personal Time Off (PTO)
• One paid Personal Mental Health Day
• Employer Healthcare Contribution: Approximately $7,000 annually toward insurance costs
• 401(k) Retirement Plan through Voya Employer match available based on annual funding
• Employee Assistance Program (EAP) Employer-paid confidential counseling/support services
• Tuition Reimbursement for Higher Education (Available based on annual funding)

Apply today to join the SAYS team and make a difference in the life of a child.