Customer Success Coordinator

Position Overview The Customer Success Coordinator is a relationship-driven role responsible for delivering a seamless, high-touch onboarding and support experience for new store partners. Acting as a primary point of contact, this individual will guide store owners and managers from initial onboarding through early operations, ensuring a smooth transition and strong foundation for long-term success. This role requires close collaboration across internal teams, strong organizational skills, and a proactive, service-oriented mindset to create a consistent, efficient, and “white-glove” experience. Key Responsibilities Serve as the primary point of contact for new store owners and managers throughout onboarding and early operations. Build strong, trust‑based relationships and act as an advocate for store needs internally. Coordinate cross‑functional onboarding efforts across internal teams, vendors, and store stakeholders. Lead or support recurring onboarding/status calls to ensure alignment and progress. Guide new stores through onboarding requirements including documentation, system access, and training. Translate store needs into actionable items for internal teams and provide clear status updates. Deliver a high‑quality, personalized onboarding experience that reflects a strong customer‑first approach. Monitor onboarding timelines and proactively address risks, delays, or gaps. Identify and resolve miscommunications, ensuring clarity on next steps and accountability. Support stores during the first 30 days post‑opening, connecting them with resources as needed. Capture feedback and insights to continuously improve onboarding processes and the overall customer experience. Qualifications Bachelor’s degree or equivalent work experience preferred. 3–5 years of experience in customer success, onboarding, account management, operations, or a related field. Bilingual fluency in English and Spanish (required). Strong organizational and multitasking skills with the ability to manage multiple priorities simultaneously. Excellent communication and interpersonal skills with a customer‑centric mindset. Proven ability to collaborate cross‑functionally and influence without direct authority. Ability to anticipate challenges and proactively drive solutions. Comfortable facilitating meetings, training, and onboarding sessions. Proficiency in Microsoft Office and familiarity with CRM, onboarding, or project management tools. #J-18808-Ljbffr Pomeroy