Spa Manager

Bluejack National is a private residential club for those who want to live in laid-back luxury. We are committed to creating exceptional lifestyle experiences one family, one member, one guest, and one employee at a time. If you are passionate about delivering on that promise, Bluejack National may be the place for you.


SUMMARY

The Spa Manager is responsible for the overall leadership and day-to-day operation of The Sanctuary Spa. This role owns the member and guest experience while leading the team, managing operations and labor, supporting revenue growth, maintaining service standards, and ensuring the spa operates safely, efficiently, and in alignment with Bluejack standards. The Spa Manager partners closely with the Director of Operations and other Club leaders to develop and execute strategies that enhance the member experience and maximize the performance of The Sanctuary.

OUR CULTURAL BELIEFS

Be Dependable - I am loyal to the team and committed to the Bluejack mission and experience.

Integrity First - I am accountable to be honest and always do the right thing.

Value People - I empathize with and respect others.

Speak Up - I seek, listen, and provide candid feedback to improve performance.

Empowerment - I have the skills, resources, and authority to create memorable experiences.

Be Remarkable - I seek ways to be extraordinary and deliver a positive impact every day.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Leadership & Operations

• Own the day-to-day operation of The Sanctuary, ensuring exceptional service, operational efficiency, cleanliness, safety, and adherence to Bluejack standards.
• Establish clear expectations and hold team members accountable for service, performance, productivity, and member experience.
• Develop and maintain effective SOPs, service standards, and operating procedures.
• Evaluate business levels and adjust staffing and resources to meet member and guest demand.
• Identify operational challenges and implement solutions that improve service, efficiency, and financial performance.

Member Experience & Revenue

• Own the overall member and guest experience within The Sanctuary and ensure service is personalized, professional, and consistent with Bluejack standards.
• Build relationships with members and guests, respond to concerns, and use feedback to improve the experience.
• Partner with Bluejack leaders to grow spa revenue, utilization, retail sales, service provider productivity, and member participation.
• Execute approved promotions, wellness programs, events, and retail initiatives.
• Maintain strong product and service knowledge and ensure the team is equipped to effectively promote spa offerings.
• Collaborate with Marketing, Membership, Fitness, F&B, and other departments to maximize participation and create a seamless Club experience.

People Leadership

• Lead, coach, develop, and hold Spa Attendants, Service Providers, and other assigned team members accountable to performance and service expectations.
• Participate in hiring, onboarding, training, certification, performance management, and employee development.
• Maintain training programs focused on service standards, product knowledge, safety, and member experience.
• Identify development opportunities and support employee growth and succession.
• Partner with the Director of Operations and Human Resources on staffing and employee relations matters.
• Foster a culture of teamwork, accountability, empowerment, and continuous improvement.

Financial, Inventory & Labor Management

• Assist with departmental budgeting and monitor revenue, expenses, labor, supplies, and other operating costs.
• Manage staffing and scheduling based on business levels, appointments, events, and member demand.
• Monitor labor utilization and make adjustments to support both the member experience and financial performance.
• Oversee retail and operational inventory, including monthly supply counts and quarterly retail counts.
• Maintain appropriate inventory levels and submit purchasing recommendations.
• Monitor retail performance, inventory movement, and opportunities to improve profitability.

Facilities, Safety & Compliance

• Maintain the cleanliness, organization, presentation, and operational readiness of The Sanctuary, fitness center, movement studio, pool, and related areas.
• Ensure equipment is safe, clean, and properly maintained.
• Coordinate with Facilities and vendors regarding repairs, maintenance, and equipment needs.
• Ensure compliance with applicable safety, sanitation, licensing, and regulatory requirements.
• Immediately address and appropriately escalate safety hazards, maintenance concerns, incidents, and other operational risks.

Events & Special Projects

• Lead the planning and execution of approved spa events, member activations, promotions, and wellness experiences.
• Coordinate with internal departments and external vendors to ensure successful execution.
• Recommend new services, programs, partnerships, and initiatives that enhance the member experience and support business growth.
• Take ownership of assigned projects from planning through completion.

Leadership & Communication

• Serve as a visible and engaged leader within The Sanctuary and across the Bluejack property.
• Conduct regular team meetings and communicate priorities, member feedback, operational updates, and performance expectations.
• Maintain consistent communication with the Director of Operations regarding staffing, performance, member feedback, challenges, and opportunities.
• Demonstrate sound judgment, take ownership of decisions within the scope of the role, and proactively escalate matters requiring additional leadership.
• Champion Bluejack's mission, cultural beliefs, and commitment to exceptional member experiences.

MINIMUM QUALIFICATIONS

• 3-5 years of progressive experience in spa, wellness, hospitality, resort, private club, or related operations, with demonstrated leadership experience.
• Proven ability to lead, coach, develop, and hold employees accountable.
• Strong understanding of spa and wellness operations, retail, member experience, and hospitality standards.
• Business acumen with an understanding of revenue, labor, inventory, and operating expenses.
• Strong communication, organization, problem-solving, and decision-making skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with computer systems, scheduling platforms, POS systems, and spa management software.
• Ability to learn and promote all spa, wellness, fitness, and Bluejack National offerings.
• Demonstrated commitment to Bluejack's cultural beliefs and mission.
• Flexible availability, including evenings, weekends, holidays, and peak Club periods.

EDUCATION

High school diploma or GED required. Associate's or Bachelor's degree in Hospitality Management, Business, Recreation Management, or a related field preferred. Relevant experience may be considered in lieu of formal education.

BLUEJACK APPEARANCE AND GROOMING STANDARDS:

The ideal Bluejack candidate embodies our mission and cultural beliefs, demonstrating a genuine passion for hospitality. With authentic, heart-driven service, they help foster an atmosphere where members and guests can relax, recharge, and renew. Candidates should reflect the Bluejack brand in their appearance, behavior, and communication. We value a polished, conservative presentation: natural hair and nail colors, minimal jewelry, closed-toe professional shoes, and no visible tattoos or off-brand logos. Management reserves the right to uphold grooming and uniform standards that align with the club's expectations.

LICENSES AND CERTIFICATIONS:

Must possess a valid Texas Driver's License and meet the driver safety policy requirements.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. Our property sits on 767 acres and features many indoor and outdoor facilities that make up the work environment. While performing the duties of this position, the employee is regularly required to stand and move around for the entirety or majority of their shift. The employee may be working outside or inside and in different types of weather including excessive heat, cold temperatures, rain and sunshine. While performing the duties of this position, the employee is also regularly required to push, pull, bend, lift and/or move up to 50 pounds. Likely this role will require the ability to drive a golf cart to transport from one area of the property to another in a safe and secure manner.


We are an equal employment opportunity employer.

ACKNOWLEDGMENT:

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.