IT Corporate Support Analyst

IT Corporate Support Analyst

Coppell, TX

What does it mean to be a BrinkerHead? It means creating moments that make everyone feel special — whether you're supporting our restaurants, celebrating wins with your team, or sparking ideas that keep Guests coming back. We play like a team, take pride in our culture, and know that life's too short not to work happy.

At Brinker's Restaurant Support Center (RSC), every role fuels the success of our brands — Chili's® Grill & Bar and Maggiano's Little Italy® — and directly impacts Team Members and Guests. From bold ideas to everyday support, we help create a fun atmosphere, great food and drinks, and the kind of hospitality that keeps everyone coming back. Here, you'll discover opportunities for career growth, belonging, wellbeing, and plenty of chances to work hard and have fun.

Brinker International is an equal opportunity employer. We're proud to provide a welcoming, respectful environment where everyone can thrive.

Job Summary

The Corporate Technical Support Analyst provides frontline technical support for corporate employees and business systems, ensuring timely resolution of IT issues and an excellent end-user experience. This role sits within the Enterprise IT Operations organization and serves as the primary point of contact for incidents, IT service requests, account management, hardware/software support, and troubleshooting across corporate technology environments. This role also provides white-glove/VIP support for executive leadership and key business stakeholders, requiring strong professionalism, urgency, discretion, and communication skills. The analyst works closely with Desktop Engineering, Security, Application Support, PeopleWorks, and Networking teams to resolve issues efficiently while maintaining service level expectations. This position does not have direct reports but plays a critical role in supporting day-to-day business operations and maintaining high customer satisfaction.

What You'll Do

• Provides first-level technical support for hardware, software, account access, and enterprise application issues through multiple channels i.e. ticketing systems.

• Delivers white-glove/VIP support for executives and leadership teams, ensuring timely resolution of high-priority technical issues with professionalism and discretion.

• Troubleshoots and resolves incidents related to Microsoft 365/Environment, Active Directory, VPN, endpoint devices, printers, conferencing tools, and corporate applications.

• Documents, tracks, and updates incidents and service requests within ServiceNow or equivalent ITSM platforms while ensuring SLA compliance.

• Escalates complex technical issues to appropriate support teams and follows through to resolution while maintaining communication with end users.

• Contributes to knowledge base documentation, process improvements, and operational support initiatives to improve service desk efficiency and user experience.

What You Bring to the Team

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred, or equivalent work experience.

• 2+ years of experience in a corporate IT Service Desk, Help Desk, or Technical Support environment.

• Experience providing VIP/Executive support in a corporate environment, including support for conference rooms, executive meetings, and high-priority escalations.

• Hands-on experience supporting Microsoft 365/ Environment, Windows operating systems, Active Directory, VPN connectivity, mobile devices, and endpoint troubleshooting.

• Experience using ITSM/ticketing platforms such as ServiceNow or Jira Service Management.

• Strong customer service, communication, professionalism, and problem-solving skills with the ability to remain calm under pressure in high-visibility situations.

Why Brinker

At Brinker, we believe life is short, so work happy! That means creating an environment where you can grow your career, feel a sense of belonging and wellbeing, and have fun along the way.

Here's how we make that real for our BrinkerHeads at the RSC:

• Flexibility that fits your life: Hybrid schedules with weekly flex days to work from home.
• Benefits that support you: Competitive package with medical, dental, and vision coverage; life insurance; paid vacation and holidays; 401(k) with company match; Employee Assistance Program with counseling, financial, legal, and life resources; and Best You EDU, offering education programs and tuition reimbursement.
• Enjoy our brands: Generous dining discounts at Chili's® Grill & Bar and Maggiano's Little Italy®.
• Rewards for your impact: Annual bonus eligibility for every RSC Team Member.
• Wellbeing at work: On-site gym and fitness classes like yoga and boot camp.
• A culture worth celebrating: From company-wide events to a casual, collaborative atmosphere, you'll find plenty of ways to connect, work hard, and play hard.