CLIENT SERVICE COORDINATOR

Job Summary The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner to influence client retention and referrals. Essential Responsibilities and Tasks Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times including welcoming clients and pets, ensuring they are comfortable, and educating them about their pet's health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services. Assist incoming clients by completing required documentation, entering pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information, invoices, dispensing prescription items per the veterinarian's instructions, selling retail products, and scheduling future appointments. Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Other job duties as assigned. Five Principles Quality – The consumer is our boss; quality is our work; value for money is our goal. Responsibility – Demand total responsibility from ourselves and support the responsibility of others. Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency – Use resources to the full, waste nothing, and do only what we can do best. Freedom – Need freedom to shape our future; need profit to remain free. Hiring Qualifications – Competencies Leadership: Customer Focus Peer Relationships Integrity & Trust Action Oriented Listening Functional Preventative care and OWPs (Optimum Wellness Plans) Communication Skills Client Service Skills Priority Setting Time Management Capabilities and Experience Ability to multi‑task and shift attention under distracting conditions without loss of accuracy. Excellent written and verbal English communication skills. Organizational ability: systematic approach, orderliness, and ability to turn chaos into order. Problem‑solving skills: identify, analyze, and solve problems with practical solutions. Client service skills: consistently deliver attentive, courteous, and informative service. Intellectual ability: follow instructions accurately and provide directions. Mathematical ability: compute rates, ratios, percentages, and convert units of measurement. Computer skills: comfortable with Microsoft Word, Excel, Access, Outlook, and specialized software. Attitudes Initiative: use discretion to find solutions and present options to enhance processes. Integrity: adhere to the values and ethics of Banfield. Cooperativeness: collaborate and share information promptly. Flexibility: open to changing situations and willing to perform all assigned tasks. Independence: perform tasks without supervision. Tolerance for Stress / Resiliency: maintain a positive outlook and composure in stressful situations. Special Working Conditions Work at a computer for long periods; be confident around pets; may require more than 40 hours per week, including weekends and evenings; physical requirements include standing, walking, stooping, kneeling, crouching, climbing, and handling up to 50 pounds. Must adapt to moderate noise levels, animal exposure (bite or scratch), and occasional exposure to anesthesia, radiation, biological hazards, and medication/controlled substances. Must possess mental processes for reasoning, remembering, mathematics, and language ability (reading, writing, and speaking English). Must be at least 18 years old for tasks involving radiography. Experience, Education and Training High School Diploma or equivalent preferred. One year of related customer‑service experience required; medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training preferred. EEO Statement Banfield Pet Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with a disability. Pay Range $16.16 - $20.66 per hour, depending on experience, skill level, and education. Benefits Medical, Dental, and Vision Insurance 401(k) and Roth Retirement Plans with company match Paid Time Off and Holidays Mental Health and Wellbeing Resources (coaching and counseling) Associate Life Insurance (company‑paid) and Supplemental Life Insurance Short‑ and Long‑Term Disability (company‑paid) Flexible Spending Accounts (FSA) and Health Savings Account (HSA) Paid Parental Leave for birth and adoption Continuing Education Allowance for eligible positions Back‑Up Child and Elder Care & Family Support Resources Fertility and Family Building Support Digital Exercise Therapy program Commuter Benefits Three free Optimum Wellness Plans for Pets (for full‑time associates) Exclusive Discounts on products and services #J-18808-Ljbffr