Branch Manager

Laufer Group InternationalHeadquartered in New York with another seven offices in the United States and dedicated partners strategically located throughout the world, Laufer Group International has the expertise, resources, and market knowledge to provide customers with true global logistics solutions. Laufer has an established logistics and service solution that provides customers with improved shipping flexibility, enhanced operational control, and exceptional customer service. Each customer has access to a customized logistics platform providing air freight and ocean services, logistics, customs brokerage, and purchase order and export management.Laufer is a different type of logistics company. We strive to make our industry more progressive. We challenge conventional ways of doing business by developing innovative and customized supply chain solutions. We help our customers break away from yesterday's business model to succeed in today's world.Operational ResponsibilitiesDirect all operational aspects including distribution operations, customer service, human resources, administration and salesDevelop forecasts, financial objectives and business plansManage budget and allocate funds appropriatelyHas direct, but not exclusive responsibility for operational personnel hiring, promotions, reviews, termination and disciplinary actionsCollaborates with upper management and staff to provide a healthy, challenging and positive work environment allowing for individual growth, achievement and accomplishment consistent with the company's objectivesBring out the best of branch's personnel by providing training, coaching, development and motivationAdhere to high ethical standards, and comply with all regulations/applicable lawsDevelops and maintains positive relationships internally across all departments and functional areas, as well as externally with customers and key suppliersEnsures communications with foreign and domestic offices, Sales, department managers, upper management, and/or clients regarding quality service and related issues that affect our ability to meet the client's requirementsCoordinates the operations for all departments, monitoring work flows and management of resources to ensure and verify timely and accurate operational processesEnsures quality system goals are consistently in focus and energies are directed to their achievementCollaborates with Sales and Operations teams to maximize the company's presence with the mutual goals of retaining all existing business and gaining significant new businessLocate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunitiesShare knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needsAddress customer and employee satisfaction issues promptlyBusiness Development ResponsibilitiesDaily coaching and management of sales activity (prospecting, Insightly activity, sales pipeline management, weekly sales meetings, budget creation, etc.) as outlined in the Laufer Sales Management Playbook pageAssess local market conditions and identify current and prospective sales opportunitiesNetwork to improve the presence and reputation of the branch and companyStay abreast of competing markets and provide reports on market movement and penetrationDirectly manage an assigned territory together with branch sales team and demonstrate extensive knowledge of potential customers and competitors in this areaTimely data entry in our Customer Relationship Management toolDaily management of sales people activity, call volume/schedule, prospecting and resultsParticipate in the creation of value-added solutions for customer's logistics needs, including supporting diagrams and cost-benefit calculationsSupport the transition of new accounts through customer introductions, information transfer, and securing any necessary customer paperworkWhen needed, support AR (accounts receivable) collectionAttend training & development sessions to continue developing selling skills and updating product and service knowledgeWorking knowledge of industry trends and forecastsQualificationsProven branch management experienceSufficient knowledge of modern management techniques and best practicesAbility to meet sales targets and production goalsFamiliarity with industry's rules and regulationsExcellent organizational skillsResults driven and customer focusedLeadership and human resources management skillsHigh awareness of appropriate workplace etiquette and protocolsPeopleAllocate workloads within team to ensure smooth operations during peak activityCoach, mentor, motivate and educate colleaguesDeliver training and onboarding for new hires per the company requirement standardsConstantly communicate department goals and expectations with team to ensure buy-in and accountabilityConstantly looking to recruit new talent for all branch positionsSystemsBe open to implementing new system changes and enhancements with your teamParticipate and contribute to system/process improvementsSet the tone of this environment within your teamCultureProactively promote the company's brand standards and cultural expectationsBenefitsMedical, Dental, and Vision Benefits with company cost-sharingHealth Savings Account medical benefit option with a company contribution to the health savings accountNo cost Medical Bridge Program to assist with costs that may be attributable to the plan deductibleMedical and Dependent Care Flexible Spending AccountsNo cost Short-term disability, Long-term disability, Life, and AD&D insurance401(k) Retirement Plan with a generous company matchPaid Time Off (over 4 weeks of PTO by year 5 with Laufer)No cost Employee Assistance Plan to assist with emotional well-being, family and relationships, legal and financial matters, and moreEmployee Recognition ProgramGiveback Program – each employee is given $500/year to donate to a charity (Laufer has donated over $1 million!!)Commuter Benefits for employees traveling to and from the NYC officeSalary range: $140,000 - $160,000, depending on experience. INDHP