(Non-IT) Sales - Solutions Center Rep - Bilingual

Bilingual Solutions Center Representative Annuities

A leading Fortune 500 insurance and financial services company headquartered in Columbus, Ohio is hiring. If you want to work for a company that provides a great culture, great opportunities, and a huge impact, apply to join our client's team!

$19.51 per hour, paid weekly

Hybrid (2 days in the office and 3 days at home), Grandview Yard office: 1000 Yard. St., Columbus, OH 43212 (H building, 3rd floor)

Training: Initial training period is 6-weeks from 10:00 6:30 EST.

Hybrid: 2-days in the office and 3-days at home.

Week 6 (Shadow Week): Monday Friday with 8-hour shift b/t 8:00 8:00 EST

Post Training Schedule is Hybrid. 2-days in the office and 3-days at home.

Also, after the training period, it will be a variable schedule and the shift could be any time between 8:00 AM and 8:00 PM EST, Monday Friday and can change from week to week.

Candidates must be bilingual in both Spanish and English

8/10/2026, upon completion of new hire onboarding

As a Solutions Center Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships.

• Handle inbound calls about investment plans and products.
• Interpret policy changes and provide expert guidance.
• Maintain records and use insights to enhance customer relationships.
• Ensure compliance with industry regulations and company policies.
• Educate customers on financial implications, penalties, and plan benefits.
• Strive for first-call resolution and collaborate on escalated cases.
• Participate in career development and goal-setting sessions.

Must be fluent in both Spanish and English

• Education: Recent degree in finance, business, insurance, economics, or communications.
• Experience: 1+ year in customer service or sales; must be coachable and enjoy engaging with others.
• Skills: Strong communication, problem-solving, and computer proficiency.

Upon acceptance of offer, candidates will be required to submit to a 10-year criminal background check, urinalysis drug screen, and soft credit screen