Loan Operations Manager

Job DescriptionAt U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.Manages and coordinates operational activities for the collateralized loan obligation (CLO) loan administration team, ensuring quality service and effective operations support for assigned internal and external customers. The role supports loan administration activities including interpreting loan notices, processing loan activity, reconciling data breaks and incoming wires, and handling restructures, refinancings, amendments, and daily control reporting. The role is focused on volume management, escalation resolution, accountability, team leadership, and effective operations support in a fast-paced, high-volume environment.Key ResponsibilitiesManage and coordinate operational activities for assigned functional areas/regions.Ensure quality service and effective operations support for assigned internal and external customers.Accomplish results through the effective management of staff.Administer corporate policies and procedures and ensure compliance with applicable laws and regulations.Participate in the review and recommendation of operational systems and procedures affecting assigned units.Resolve escalations, manage volume, review outliers and aged exceptions, and hold the team accountable for outstanding or past-due items.Support issue resolution, task resolution, training conversations, work assignment, capacity modeling, and procedure review.Partner with offshore teams and support project work, including enhancements and testing.Manage team performance against SLAs, daily goals, communication expectations, escalation expectations, service metrics, overtime management, innovation/tool adoption, process improvement, service, and people management goals.Basic QualificationsBachelor's degree, or equivalent work experienceTypically five or more years of relevant experiencePreferred Skills/ExperienceExperience leading others, including management, supervisory, team lead, or direct report management experience.Banking background, ideally with exposure to loans, cash management, or issue resolution.Understanding of applicable Federal and State laws and regulations.Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicableExcellent organizational and project management skills, with the ability to manage multiple tasks.Proven ability to manage competing priorities in a fast-paced, high-volume environment while using sound judgment, critical thinking, and problem-resolution skills.Well-developed customer relations skills and excellent interpersonal, verbal, and written communication skills.Experience with CLOs and/or CDO Suite preferred but not required.Experience with Excel, AI, Python, or other technology tools helpful but not required.Location Expectations:This role requires working from a U.S. Bank location three (3) or more days per week.If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.Benefits:Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:Healthcare (medical, dental, vision)Basic term and optional term life insuranceShort-term and long-term disabilityPregnancy disability and parental leave401(k) and employer-funded retirement planPaid vacation (from two to five weeks depending on salary grade and tenure)Up to 11 paid holiday opportunitiesAdoption assistanceSick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by lawU.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $92,820.00 - $109,200.00