Customer Service Representative

Customer Service Representative at North Shore Animal Hospital

At North Shore Animal Hospital, we take pride in providing exceptional veterinary care with compassion, professionalism, and attention to detail. We are seeking an experienced and polished Client Service Representative (CSR) to join our dedicated team and help us deliver customer excellence with each client and patient.

Perks & Pay:

Telehealth, 401k and Pet Insurance

Pay starts at $18.00 - $20.00/hour DOE + tips

Access your earned wages anytime with DailyPay.

Reporting To:

General Manager

What You Bring to the Table:

• Previous experience in a client service role (veterinary or healthcare preferred)
• Exceptional communication, interpersonal, and organizational skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Proficiency with computers and, ideally, practice management software
• A professional appearance and demeanor, with genuine compassion for pets and their owners

What You'll Be Doing (Besides Making Furry Friends for Life):

• Welcome clients and patients with warmth, professionalism, and empathy
• Answer phone calls and emails promptly while providing accurate information
• Manage appointment scheduling and maintain efficient client flow
• Process payments and maintain precise client and patient records
• Collaborate closely with veterinarians and medical staff to support patient care
• Handle client concerns with discretion, understanding, and problem-solving skills
• Uphold our hospital's standards for client confidentiality and service excellence
• Other duties as assigned

Why Join North Shore Animal Hospital?

• A refined, team-oriented environment dedicated to client satisfaction and patient care
• Competitive compensation and comprehensive benefits
• Opportunities for professional development and continuing education
• Employee discounts for veterinary services and products

If you are a client-focused professional who thrives in an environment of excellence and compassion, we invite you to apply and become part of the North Shore Animal Hospital team.

Must be able to accommodate Tuesdays, Saturdays and Sundays.

Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled. Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team. At Destination Pet, we're all about creating a workplace that's bursting with diversity and inclusivity. We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So, we're throwing the door wide open for all like-minded candidates who believe in celebrating and honoring diversity and inclusion. Ready to join our pack?