Human Services Analyst Supervisor

Salary: $67,736.00 - $102,905.00 Annually
Location : Dauphin County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-2026-51096-48894
Department: Department of Human Services
Division: HS Bur Plcy Plng Prgm Dvpt
Opening Date: 06/08/2026
Closing Date: 6/22/2026 11:59 PM Eastern
Job Code: 48894
Position Number: 50605290
Union: Non Union
Bargaining Unit: F3
Pay Group: ST08
Bureau / Division Code: 00211530
Bureau / Division: Bureau of Policy, Planning, and Program Development
Worksite Address: Commonwealth Tower
Worksite Address: 303 Walnut Street, 11th Floor
City: Harrisburg, Pennsylvania
Zip Code: 17101
Contact Name: Chavonte' Hunter
Contact Phone: View phone number on click.appcast.io
Contact Email: View email address on click.appcast.io


THE POSITION
Join the Department of Human Services (DHS) as a Human Services Analyst Supervisor and take a leading role in strengthening behavioral health Medicaid services for people across Pennsylvania. This position oversees the Medicaid Development Section, which manages major federal waivers, the Medicaid State Plan, and broad policy initiatives that shape care for millions of residents. You will help drive progress in areas such as substance use disorder treatment, program accountability, and statewide policy improvement. Step into a role where your leadership supports a healthier future for individuals and communities throughout the Commonwealth.
DESCRIPTION OF WORK
This position leads the Medicaid Development Section, which manages federal Medicaid waivers, oversees the Medicaid State Plan, and supports major behavioral health policy initiatives. As a Human Services Analyst Supervisor, you will perform the following duties:

• Waiver Management: Oversees federal Medicaid waivers, PA 67/1915(b) HealthChoices Managed Care Waivers, and PA 1115 Substance Use Disorder Waivers
• Policy Leadership: Guide the development, review, and revision of behavioral health Medicaid policies, bulletins, memoranda, and regulatory materials
• Program Oversight: Evaluate programs to determine impacts on behavioral health services, lead required program adjustments, and support program operations
• Staff Supervision: Direct employee work assignments, set expectations, provide performance feedback, and support staff development
• Regulatory Guidance: Provide direction to behavioral health managed care organizations and ensure statewide program compliance
• Contract Coordination: Participate in cross bureau committees responsible for establishing Behavioral Health HealthChoices contract language

Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to three days per week, at the 303 Walnut Street, Harrisburg, PA 17101 address, listed on this posting. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg, PA. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Human Services Analyst (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Two years of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs; and a bachelor's degree; or
• An equivalent combination of experience and training that includes one year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

Learn more about our Total Rewards by watching this short !
See the total value of your benefits package by exploring our


Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.


Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*


Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit and click on the benefits box.

*Eligibility rules apply.
01


Do you possess one or more years of full-time experience employed by the Commonwealth of Pennsylvania as a Human Services Analyst?

• Yes
• No

02


If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03


How many years of full-time professional experience do you possess in developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs?

• 2 years or more
• 1 but less than 2 years
• Less than 1 year
• None

04


If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05


How much graduate coursework have you completed in the behavioral sciences, public health, nursing, allied health sciences, health care administration, or closely related areas?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• 30 credits or more
• Less than 30 credits
• None

06


You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our

• Yes

07



WORK BEHAVIOR 1 - SUPERVISION
Perform the full range of supervisory duties including assigning and reviewing work, providing guidance, training subordinates or arranging for the training of subordinates, evaluating work, providing discipline, monitoring and approving leave, and make recommendations in hiring and termination process.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience performing supervisory duties which included assigning and reviewing work, training or arranging for the training of subordinates, evaluating work, providing discipline, monitoring and approving leave, or making recommendations in the hiring and termination process.
• B. I have experience as a lead worker. I have provided on-the-job training and staff orientation to newly hired staff, reviewed their work, or served as a team or group leader, but I was not responsible for employee discipline or hiring/termination decisions.
• C. I have successfully completed college-level coursework or training related to supervisory development, labor relations, or human resource management, but I do not have at least six months of supervisory or lead work experience.
• D. I have NO experience or coursework related to this work behavior.

08


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. The actual supervisory or lead work duties you performed.
3. Your level of responsibility.

09


If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University/Training Source
2. Course Title
3. Credits/Clock Hours

10



WORK BEHAVIOR 2 - RESEARCH AND ANALYZE INFORMATION
Research and analyze legislation, laws, regulations, policies, and procedures related to Office of Mental Health and Substance Abuse Services (OMHSAS) programs. Make recommendations for developing and revising state legislation and regulations.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience researching and analyzing legislation, laws, regulations, policies, or procedures related to OMHSAS programs AND making recommendations for developing and revising state legislation and regulations.
• B. I have experience researching and analyzing legislation, laws, regulations, policies, or procedures related to OMHSAS programs. Someone else made recommendations for developing and revising state legislation and regulations.
• C. I have experience researching and analyzing legislation, laws, regulations, policies, or procedures related to HUMAN OR SOCIAL SERVICE programs.
• D. I have experience researching and analyzing legislation, laws, regulations, policies, or procedures. This was NOT RELATED to OMHSAS, human services, or social services.
• E. I have successfully completed college-level coursework related to research methods or research design and analysis.
• F. I have NO experience or coursework related to this work behavior.

11


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. Your experience related to program researching, analyzing, or making recommendations for developing and revising legislation and regulations and the type(s).
3. Your level of responsibility.

12


If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

13



WORK BEHAVIOR 3 - DEVELOP, REVISE, AND EVALUATE PROGRAM INFORMATION
Develop and revise policies, practices, standards, goals, and objectives for the Office of Mental Health and Substance Abuse Services (OMHSAS) Medicaid State Plan, Medicaid Managed Care Waivers, and Substance Use Disorders (SUD) services or programs. Evaluate service/program effectiveness and compliance and make recommendations for improvements.


Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience developing, revising, AND evaluating OMHSAS policies, practices, standards, goals, and objectives and ensuring program effectiveness and compliance.
• B. I have experience developing, revising, OR evaluating OMHSAS policies, practices, standards, goals, and objectives and ensuring program effectiveness and compliance.
• C. I have experience developing, revising, or evaluating HUMAN OR SOCIAL SERVICES policies, practices, standards, goals, and objectives and ensuring program effectiveness and compliance. This was NOT RELATED to OMHSAS.
• D. I have experience developing, revising, or evaluating policies, practices, standards, goals, and objectives and ensuring program effectiveness and compliance. This was NOT RELATED to OMHSAS, human services, or social services.
• E. I have successfully completed college-level coursework related to policy development.
• F. I have NO experience or coursework related to this work behavior.

14


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. Your experience related to program development, revision, or evaluation of policies, practices, standards, goals, or objectives and the type(s).
3. Your experience ensuring effectiveness and compliance.
4. Your level of responsibility.

15


If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

16



WORK BEHAVIOR 4 - CONDUCT MEETINGS/PRESENTATIONS
Conduct meetings and workshops to inform stakeholders about the Office of Mental Health and Substance Abuse Services (OMHSAS) programs by creating presentations, developing an agenda, leading group discussions, documenting follow-up items, and preparing notes for distribution to attendees.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience conducting meetings and presentations to inform stakeholders about OMHSAS programs.
• B. I have experience conducting meetings and presentations to inform stakeholders about HUMAN OR SOCIAL SERVICE programs. This was NOT RELATED to OMHSAS.
• C. I have experience conducting meetings and presentations for subjects NOT RELATED to OMHSAS, human services, or social services.
• D. I have successfully completed college-level coursework related to public speaking or organizational communication.
• E. I have NO experience or coursework related to this work behavior.

17


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. Your experience conducting meetings, creating presentations, developing an agenda, leading group discussions, or documenting follow-up items and the subject(s).
3. Your level of responsibility.

18


If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

19



WORK BEHAVIOR 5 - WRITTEN COMMUNICATION
Write program manuals, bulletins, reports, and responses for policy clarification. Write and review correspondence to advocates, executive staff, and state and federal agencies.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience writing program manuals, bulletins, reports, AND responses for policy clarification related to OMHSAS.
• B. I have experience writing program manuals, bulletins, reports, OR responses for policy clarification related to OMHSAS.
• C. I have experience writing program manuals, bulletins, reports, OR responses for policy clarification related to HUMAN OR SOCIAL SERVICES.
• D. I have experience writing program manuals, bulletins, reports, OR responses for policy clarification. This was NOT RELATED to OMHSAS, human services, or social services.
• E. I have successfully completed college-level coursework related to business or technical writing or English composition.
• F. I have NO experience or coursework related to this work behavior.

20


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. Your experience writing, the type(s), and the subject(s).
3. Your level of responsibility.

21


If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

Required Question