Front of House Supervisor

Front of House SupervisorTopgolf is where golf meets a great time. We're a high-energy sports entertainment venue where every shift is different, every guest brings their own energy, and the people who work here make it all happen. If you're looking for a place to grow, have fun, and be part of something bigger than a job description, you're in the right place.We're looking for a Front of House Supervisor who makes the shift happen. You'll coach your team, hold the floor, and make sure every guest walks away thinking that was awesome. If you bring energy, accountability, and a team-first mindset to every shift, this role was made for you.The Front of House Supervisor leads the team in delivering a best-in-class guest experience every shift. You'll handle general operational responsibilities like opening, closing, and managing the flow of the venue while making sure none of that ever gets in the way of taking care of the guest. You'll coach your team, uphold service and safety standards, and step into whatever the business needs to run at its best.This role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons.Lead the FloorSupervise the team during service to ensure every guest interaction meets Topgolf's best-in-class standardCoach and develop team members in real time to build skills, confidence, and accountabilityUphold operating procedures, service standards, and safety protocols throughout every shiftDrive Associate engagement and create an environment where people are proud to workRun the OperationExecute opening and closing procedures with consistency and attention to detailEnsure work rules, compliance standards, and SOPs are followed across the team during your shiftManage shift flow and adjust in real time when volume, staffing, or guest needs changeAssist with other business functions including team member development, ordering, inventory, facilities, and marketing as neededRepresenting the CultureDemonstrate Topgolf's Core Values in every interaction with guests and the team: Fun, One Team, Excellence, Courage, and CaringBe the kind of leader your team wants to follow, and your guests remember for the right reasonsHold yourself and your team to a high standard without losing the energy and fun that makes Topgolf, TopgolfPerform other operational duties as assigned by your managerYou'll lead a team in one of the most high-energy guest entertainment environments aroundNo two shifts are the same, and you'll be challenged and engaged every time you walk inYou'll build real leadership skills with visibility, responsibility, and support from the management teamYou'll work somewhere that values the guest experience as much as you doBeing Resilient | You keep your composure, stay solutions-focused, and lead the team through whatever the shift throws at you.Stay calm and professional under pressure and during high-volume periods on the floorRecovers quickly when things go off-script and keeps the team focused on what mattersModels stability and positivity so the team knows how to respond when things get hecticApproaches obstacles and setbacks as problems to solve, not reasons to slow downCommunicates Effectively | You give clear direction, listen well, and keep your team and guests always in the know.Communicates shift expectations, role responsibilities, and service standards clearly at the start of every shiftCoaches team members directly and, in the moment, so feedback lands while it's still relevantListens to guests and Associates with genuine attention and responds in a way that builds trustKeeps the management team informed on shift performance, team dynamics, and operational issuesCustomer Focus | You set the standard for the guest experience and make sure your team delivers it every single time.Holds the team accountable for delivering consistently exceptional guest experience throughout the shiftAddresses guest concerns quickly, professionally, and in a way that turns the situation aroundAnticipates what guests need and coaches the team to stay one step aheadTreats every guest interaction as an opportunity to make someone's day and builds a team that thinks the same wayDrives Results | You own the shift, push the team to perform, and take pride in a venue that runs the way it should.Sets clear performance expectations and holds the team accountable for meeting them every shiftKeeps service standards, cleanliness, and operational execution consistently high throughout the shiftIdentifies gaps in team performance or venue operations and addresses them directly and quicklyTakes ownership of shift outcomes, whether things went great or there's something to improveQualificationsHigh school diploma or equivalentEnergy, enthusiasm, and a genuine passion for leading peopleMust be 18 years of age or older as required by state or local lawPhysical RequirementsAbility to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carryingAbility to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairsAbility to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environmentAbility to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weatherAbility to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noiseAbility to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documentsSounds like a fit? We can't wait to meet you!Min 17.50 - Max 22.00Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that's just for starters for those who qualify. View team member benefits here.