Route Service Manager
Gunderson
Description:
The Route Service Manager oversees operations within an assigned territory, providing direct supervision to route service representatives. This role is pivotal in delivering exceptional service, maintaining a strong safety culture, and ensuring customer satisfaction while driving operational excellence. satisfaction.
Requirements:- Lead with Safety: Promote a safety-first culture through training, briefings, and policy enforcement.
- Team Leadership: Manage Non-CDL Drivers, onboarding, performance management, and operational support.
- Hands-On Support: Step in as needed to maintain efficient route operations and ensure smooth service.
- Enhance Service Quality: Collaborate with internal teams to address customer concerns and improve service.
- Coaching & Performance: Conduct ride-alongs, provide coaching, and remove operational barriers to ensure success.
- Optimize Operations: Ensure compliance with industry standards and improve route sequencing for efficiency.
- Fleet Management: Oversee truck maintenance and manage delivery/pick-up logistics.
- Customer Relationships: Build and maintain positive relationships with customers, focusing on customer retention and customer growth through securing contract renewals and identifying upselling opportunities.
- Accounts Receivable: Follow up on overdue accounts and resolve any service-related issues.
Qualifications:
- Experience in route operations management or a related field.
- Strong leadership skills with a customer-focused approach.
- Excellent communication and problem-solving abilities.
- Valid drivers license with a clean driving record.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for growth and professional development.
- A supportive and safety-focused work environment.
If youre ready to lead a dynamic team and make an impact, apply today!
#PM25
PId23d840ad78c-26289-41281158
Vacancy posted 3 days ago
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