Parts Advisor

Job TitleDuties and Responsibilities:Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.Answers phone calls, providing price quotes and other information.Provides high level of service to internal and external customers.Pulls and fills orders from stock.Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.Locates out-of-stock parts from outside source and submits an emergency order, if necessary.Follows up on back-ordered parts.Makes sure all internal requests for parts are billed on service repair order.Issues credit for parts returned, ensuring that the original invoice, is available so that purchase and pricing can be verified.Keeps orderly records of all repair orders, invoices and special-order parts.Keeps front and rear counter areas clean and uncluttered.Participates in all training programs that are made available.Keeps current on new products and product updates.Participates with the parts manager in maintaining a lost sales tracking program.Maintains professional appearance.Other tasks as assigned.Qualifications:High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.Working Conditions:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an automotive shop.