Patient Care Coordinator

• Greetandscreenpatientstodeterminehowwecanbestsupportthem
• Managescheduling,dailyofficetasks,andfinancialandadministrativeduties
• Handleinsuranceverification,inventory,andpatientrecords
• Aminimumof10yearsofficemanagementexperienceinacustomerdrivenindustryisaplus.
• Highschooldiplomaorequivalent(GED)

Help Others Hear More Clearly - Join us as a Patient Care Coordinator at Belton Hearing Care Clinic in Plain City , OH!!!!

As our Patient Care Coordinator (PCC), you’ll be the first friendly face patients see and the steady presence that keeps our clinics running smoothly. This role is central to creating a welcoming, organized, and compassionate experience, building lasting patient relationships, supporting their journey to better hearing, and ensuring our clinic flows efficiently day in and day out.

What You’ll Do

• Greetandscreenpatientstodeterminehowwecanbestsupportthem
• Answerquestionsaboutservicesandpromotions
• Spotpotentialleadsandkeeppatientflowrunningsmoothly
• Managescheduling,dailyofficetasks,andfinancialandadministrativeduties
• Handleinsuranceverification,inventory,andpatientrecords
• Partnerwithclinicandhomeofficeteamstosupportoperations
• Assistwithmarketingefforts,events,outreach,andpatientretentionactivities

Who Thrives in This Role

• Eagerlearnerswhosecareeriscenteredaroundworkinginamedicalpractice
• Strongmulti-taskerswithsolidproblem-solvingskills
• Punctual,reliableprofessionals
• Individualswhogenuinelylovehelpingothers

You’re not just managing an office, you’re making a meaningful difference by helping patients feel supported,understood, and cared for throughout their journey to better hearing health.

Full Time

Monday through Friday, 36 - 40 hrs a week. No Weekends and No Evenings.

Location

Plain City, OH

Compensation

$19.00 -$21.00 an hour.

• Pay is commensurate with experience and qualifications.
• MonthlyBonusOpportunities

Essential Duties and Responsibilities

• Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.
• Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.
• Schedule and confirm appointments and conduct outbound retention calls to patients.
• Coordinate provider's schedule and ensure the smooth and efficient flow of patient care while in the office.
• Check patients in and out, collect and record payments, track revenue and accounting activities to include: end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing.
• Maintain all daily, weekly and monthly reports and tracking documents. Respond to home office requests in a timely manner.
• Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records.
• Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification.
• Responsible for a variety of administrative tasks such as typing, filing, office supply inventory, and mail.
• Verify the status of and checking in hearing aids and repairs and track/maintain product inventory.
• Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinating educational seminars, and sending recall letters.
• Track marketing calls and inquiries from initial contact through the point of sale
• Responsible to open and close the office on a daily basis and ensure the reception area is well maintained.
• Training support for other location front office staff, as may be appropriate

Education and Experience Requirements

• Aminimumof10yearsofficemanagementexperienceinacustomerdrivenindustryisaplus.
• Highschooldiplomaorequivalent(GED)

RequiredSkills

• Strongcomputerskills
• Experiencewithwordprocessinganddatabasesoftware.
• Excellentinterpersonalskillsthatalloweffectiveworkingrelationshipswithadiverse,patient,colleague,andvendorpopulation.Thisincludeslistening,salesandproblem-solvingskills.
• Excellentoralandwrittencommunicationskills.
• Basicunderstandingofaccountingproceduresandgoodmathaptitude.
• Strongcustomerserviceorientation.
• Excellentorganizationalskills.
• Abilitytomanagemultipletaskswithinstrictdeadlines.
• Abilitytoinputandtracksalesrevenuesandbalanceaccountsdailyandmonthly.
• Detailoriented.
• Frontdeskmedicalexperiencerequired.

PhysicalDemands

• Abilitytohandleabusyofficewithinterruptions,calls,walk-insanddirecttheflowoftheofficewithefficiencyandgrace.
• Mustbeabletopickupafteraninterruptiontocompletetasksthatrequirefocus.
• Mustbeabletoliftboxesupto20pounds.

Benefits

We offer a competitive and comprehensive benefits package which includes:

• 401(k) with matching
• Health, dental, and vision insurance
• Life insurance - employer paid
• Option to purchase additional life insurance - AD&D
• Critical Illness
• Hospital Indemnity
• STD & LTD
• Paid time off
• Employee discounts