Client Relations Manager
Virtual Vocations Inc
Managing a team of Client Relations staff, the full-time remote Client Relations Manager will oversee client accounts, ensure satisfaction with services, and provide training and support to new employees. Key responsibilities Lead and manage the Client Relations department, ensuring day-to-day activities meet client expectations Provide guidance and coaching to staff, facilitating training and development initiatives Serve as a point of contact for escalated client issues and track trends to address concerns effectively Required qualifications High School Diploma or equivalent 8+ years of client relations or customer service experience in the mortgage servicing or banking industry 5+ years of supervisory or managerial experience Strong knowledge of GSE, HUD, VA, and GNMA guidelines Proficiency in Microsoft Office applications, particularly Excel and PowerPoint
Vacancy posted 1 day ago
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