Inside Sales Representative

BPH Pumps About Us

BPH Pump and Equipment is your partner in fluid handling equipment. Quite simply, we are your pump specialists.

We are a full service distributor of fluid handling equipment. For you, the entire process of purchasing, installing, and maintaining is easy and trouble-free. We understand that a solution is more than simply a pump-in-a-box. A pump solution must interact with all of your equipment and processes. You're in the business to make money, and we are ready to help on the fluid handling side of your equation.

Responsibilities

Estimating, Quotations & Documentation

• Prepare accurate cost estimates and quotations by reviewing customer specifications, drawings, data sheets, and other related documents.
• Prepare and submit required customer documentation; obtain and organize required documentation from manufacturers and suppliers.
• Size and select technical products and services that align with customer requirements, application conditions, lead times, and commercial expectations.
• Maintain complete, accurate, and timely quote, order, and customer records in accordance with company processes and policies.

Technical Sales & Customer Solutions

• Explain product applications, features, benefits, and available options to gain customer acceptance and support sound purchasing decisions.
• Assist customers with special orders and specialty applications, engaging manufacturers, suppliers, or outside sales resources when needed.
• Resolve product issues and determine product needs by phone or email using effective discovery, technical knowledge, and sound judgment.
• Develop in-depth product and application knowledge and stay current on product changes, new offerings, and supplier capabilities.
• Identify current and future customer equipment requirements and surface cross-sell, replacement, upgrade, and new-project opportunities.

Customer & Sales Team Support

• Respond promptly and professionally to phone and email correspondence from customers, manufacturers, suppliers, and outside sales team members.
• Establish and maintain strong rapport with customers, principals, suppliers, and outside sales staff.
• Work in concert with the outside sales team by sharing qualified leads and opportunities, coordinating follow-up, and prioritizing the growth of new accounts.
• Adhere to established sales processes and policies that support company sales, margin, service, and revenue goals.
• Actively participate in sales meetings, product training, and other development opportunities.

Order & Project Coordination

• Coordinate internal resourcesincluding purchasing, sales, shipping, and receivingas the primary project coordinator for assigned quotes and orders.
• Expedite orders and maintain proactive contact with customers and suppliers regarding status, lead times, documentation, and delivery.
• Resolve order problems related to delivery, product availability, specifications, or paperwork directly with customers and suppliers.
• Communicate risks, changes, and required actions early, and drive issues to a documented resolution.

Operations Support & Teamwork

• Cross-train with operations team members to understand and support warehouse, shipping and receiving, purchasing, and other core workflows.
• Provide hands-on operational support as business needs require and in accordance with company procedures and safety expectations.
• Contribute to a collaborative, accountable work environment and handle every inquiry and contact in a professional manner.

Qualifications:

• Technical aptitude with the ability to quickly learn product information
• Excellent communication skills
• Able to multi-task, be neat and detail-oriented and work quickly
• Ability to both work/learn independently and collaborate with other teammates
• An energetic and entrepreneurial attitude be creative, adaptable & flexible
• Desire to learn be a "sponge", be inquisitive, seek and find solutions
• Superior problem-solving skill set
• Proficient computer skills, especially with Microsoft Office application

BPH Pumps operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG's distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Why Build a Career with Us?

Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave. Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities : At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.