Order Fulfillment Supervisor

Job Summary: The Order Fulfilment Supervisor is responsible for overseeing end-to-end order execution processes, including order processing, inventory allocation, picking/packing, shipping, and delivery coordination. This role ensures timely, accurate, and cost-effective order fulfilment while maintaining high customer satisfaction and operational efficiency.

Responsibilities include:

1. Order Management & Execution

• Coordinate with Planning (PC), Material Control (MC), Warehouse (WHS), and Logistics teams to ensure smooth order flow.
• Monitor order status and proactively resolve delays or exceptions
• Ensure compliance with FIFO principles and inventory allocation rules

2. Warehouse & Inventory Coordination

• Oversee picking, packing, labeling, and shipping accuracy
• Ensure inventory accuracy through cycle counts and reconciliation
• Monitor stock levels and support inventory optimization strategies
• Ensure proper handling of special materials (e.g., hazardous or regulated goods if applicable)

3. Logistics & Transportation Coordination

• Coordinate outbound shipments with carriers, 3PLs, and internal logistics teams
• Track shipments and ensure on-time delivery performance (OTD)
• Manage transportation exceptions and escalate issues when necessary
• Optimize shipping methods to balance cost and service level

4. Process Improvement & Compliance

• Identify process gaps and drive continuous improvement initiatives
• Ensure SOP compliance across fulfilment operations
• Support implementation of WMS, SAP, or other systems enhancements
• Maintain compliance with safety, quality, and regulatory requirements

5. Team Management

• Supervise and train fulfilment team members
• Assign daily tasks and monitor performance
• Develop team capabilities and ensure cross-functional collaboration
• Foster a culture of accountability, efficiency, and continuous improvement

6. Reporting & KPI Management

• Track and report key KPIs such as:
• On-Time Delivery
• Order Accuracy
• Inventory Accuracy
• Order Cycle Time
• Prepare daily/weekly/monthly operational reports
• Provide data-driven insights to management

Qualifications:

• Bachelor’s degree in supply chain management, Logistics, Business Administration, or related field preferred, master’s degree preferred
• 2-4 years of experience in order fulfilment, warehouse operations, or logistics
• Prior supervisory or team leader experience preferred
• Experience in manufacturing or automotive industry is a plus.
• Strong understanding of supply chain processes (order fulfilment, inventory, logistics)
• Experience with ERP/WMS systems
• Excellent problem-solving and analytical skills
• Strong communication and cross-functional coordination ability
• Ability to work in a fast-paced and dynamic environment
• Knowledge of compliance requirements (e.g., shipping regulations, hazardous materials handling) is a plus

Physical Requirements and Working Conditions

• Ability to sit for extended periods while working at a computer
• Frequent use of hands and fingers for typing, filing, and operating office equipment
• Occasional standing, walking, bending, and reaching
• Ability to lift and carry light office materials (up to 10–15 lbs.), such as files or office supplies
• Visual acuity to read screens, documents, and reports
• Ability to attend meetings and interact with employees, clients, and vendors
• May require occasional overtime or weekend support
• Ability to work on-site and coordinate with cross-functional teams