People Operations Associate

Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access to the decentralized future. We envision a world where crypto reshapes the global financial system, internet, and money to create greater choice, independence, and opportunity for all - bridging traditional finance with the emerging cryptoeconomy in a way that is more open, fair, and secure. As a publicly traded company, Gemini is poised to accelerate this vision with greater scale, reach, and impact.

The Department: People

The Role: People Operations Associate

As part of the Gemini People Team, you'll help shape and scale our People Operations function as we continue to grow. As an Associate, People Operations, you'll own and support key People Operations processes across the employee lifecycle, from onboarding and orientation to offboarding, HR systems, and employee data management. You'll play an integral role in delivering a seamless employee experience by ensuring our people programs and operations are efficient, accurate, compliant, and people-centered.

In this role, you'll partner closely with teams across the business to execute core People initiatives, continuously improve processes, and identify opportunities to simplify and automate workflows. You'll regularly work with highly confidential information and be trusted to exercise sound judgment and discretion while maintaining exceptional attention to detail and data integrity.

We're looking for someone who is proactive, detail oriented, resourceful, highly organized, and thrives in a fast-paced, evolving environment. You'll be successful if you're comfortable managing multiple priorities, taking ownership of your work, collaborating across teams, and independently driving projects forward once priorities are established. This role is based in our New York office and requires weekly in-person attendance to support new hire onboarding and orientation.

Responsibilities

• Own and execute core People Operations programs across the employee lifecycle, including onboarding, offboarding, employee engagement initiatives, performance management, and other People Team programs.
• Own the end-to-end onboarding experience, including weekly in-person onboarding, welcoming new hires on their first day, conducting identity and security verification, assigning required training, facilitating live orientation sessions, and serving as the primary point of contact for onboarding-related questions.
• Partner closely with People Business Partners and the broader People Team to deliver a seamless employee experience and support People programs throughout the employee lifecycle.
• Execute employee lifecycle transactions and maintain accurate employee records within Workday (transitioning to Dayforce), Lattice, and other People systems across functional areas including Benefits, Payroll, Performance Management, and People Operations.
• Manage the background check process for employees, interns, and contractors, ensuring accuracy, confidentiality, and compliance with company policies.
• Serve as the first point of contact for employee HR inquiries by managing the People Team Help Desk and People Solutions inbox, responding within established SLAs and appropriately triaging or escalating complex or sensitive matters.
• Process I-9 employment verifications and maintain confidential employee files, ensuring the highest standards of data integrity, accuracy, and compliance.
• Administer required annual compliance training and learning programs, ensuring timely completion and accurate reporting.
• Identify opportunities to improve, standardize, and automate People Operations processes to increase efficiency and enhance the employee experience.
• Support internal and external audits by coordinating, validating, and delivering accurate HR documentation and evidence within required timelines.
• Partner with cross-functional teams including Talent Acquisition, IT, Security, Payroll, and other stakeholders to ensure seamless onboarding, offboarding, and employee lifecycle processes.
• Create, maintain, and continuously improve Standard Operating Procedures (SOPs), process documentation, and knowledge resources within Confluence and Google Drive.
• Lead and contribute to People Team initiatives and cross-functional projects, managing deliverables within defined scope and timelines while adapting to evolving business needs.

Minimum Qualifications

• 3+ years of experience in Human Resources, People Operations, or a related HR function within a fast-paced, high-growth organization.
• 2+ years of experience administering Workday, Dayforce, or a comparable Human Resources Information System (HRIS).
• Experience supporting employee lifecycle processes, including onboarding, offboarding, HRIS transactions, and employee data management.
• Working knowledge of U.S. employment laws and HR compliance requirements, including I-9 verification, employee record maintenance, and confidential data handling.
• Impeccable attention to detail with a proven commitment to data integrity, accuracy, and compliance across People processes and systems.
• Experience working with ticketing systems such as Jira or equivalent platforms to manage employee requests and operational workflows.
• Proficiency with Google Workspace (Gmail, Calendar, Docs, Drive, and Sheets), including strong analytical skills in Google Sheets.
• Demonstrated ability to exercise sound judgment and maintain the highest level of discretion when handling sensitive and confidential employee information.
• Proven ability to identify process improvement opportunities, simplify workflows, and leverage automation to improve operational efficiency and employee experience.
• Strong organizational and operational skills with the ability to manage multiple priorities, proactively follow up on deliverables, and consistently produce high-quality work in a fast-paced environment.
• Excellent written, verbal, and interpersonal communication skills, with confidence facilitating live presentations and delivering an engaging onboarding experience for new hires.
• Strong problem-solving and critical thinking skills, with the ability to troubleshoot issues, evaluate options, and balance employee needs with broader business objectives.
• Demonstrated ability to build strong cross-functional partnerships with teams such as Talent Acquisition, Tech, Security, Payroll, Benefits, and other business stakeholders.
• Self-starter with the ability to work independently, navigate ambiguity, adapt quickly to changing priorities, and proactively remove roadblocks while maintaining a high level of service.
• Genuine interest in building a career in People Operations and growing alongside a scaling People Team.

Preferred Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• SHRM-CP or equivalent HR certification.
• Experience with People Operations tools such as Confluence, Checkr, Lattice, Slack, Jira, Zip, and DocuSign.
• Experience leveraging AI-powered tools to streamline workflows, improve documentation, and increase operational efficiency.

It Pays to Work Here

The compensation & benefits package for this role includes:

• Competitive starting pay
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• 401K with company matching
• Flexible time off

Salary Range

The base salary range for this role is between $82,500 - $110,000 in the State of New York. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

In the United States, we offer a hybrid work approach at our hub offices, balancing the benefits of in-person collaboration with the flexibility of remote work. Expectations may vary by location and role, so candidates are encouraged to connect with their recruiter to learn more about the specific policy for the role. Employees who do not live near one of our hubs are part of our remote workforce. All employees, however, are required to onboard in-person at one of our office locations.

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.