Claims Support Rep III

Job Description

Job Description

We are looking for a Claims Support Rep III to join a customer service team in Wisconsin. This long-term contract position focuses on supporting claims-related activities, handling administrative tasks, and delivering responsive service that helps maintain a positive customer experience. The role is well suited to someone who is comfortable following established procedures, preparing written communications, and assisting with day-to-day office operations under team leadership.

Responsibilities:
• Support claims processing activities by reviewing incoming requests, organizing documentation, and completing assigned tasks in accordance with established procedures.
• Prepare clear and accurate correspondence, status updates, and routine communications to address customer and internal team needs.
• Respond to customer inquiries in a timely manner, helping resolve service issues and ensuring a positive experience throughout the claims support process.
• Maintain accurate records, update claim-related information, and perform general office support duties to keep workflows organized and efficient.
• Follow departmental guidelines and standard operating procedures when handling transactions, documentation, and service requests.
• Collaborate with supervisors and team members to prioritize daily work, escalate issues when needed, and support overall service goals.
• Assist with claim administration tasks by gathering information, verifying details, and ensuring materials are complete for further review.
• Contribute to smooth office operations by supporting routine administrative functions and adhering to required processes and timelines.• High school diploma or equivalent required.
• 0-3 years of experience in customer service, claims support, administrative support, or a related field.
• Familiarity with basic office functions, standard workplace procedures, and customer support practices.
• Ability to prepare clear, accurate written correspondence and maintain organized documentation.
• Working knowledge of claim administration processes and service-focused communication.
• Comfortable following instructions, established guidelines, and supervisor direction in a structured environment.
• Strong attention to detail, time management, and accuracy when handling multiple tasks.
• Ability to use sound judgment within defined procedures and escalate questions appropriately.