Support Operations Specialist

DescriptionAt Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of “Picture Day”, Lifetouch has captured the unique personalities of children and families for more than 90 years.In this role, you’ll support the systems and processes that help our Studios photography programs operate effectively. From scheduling platforms and Salesforce location management to product deployments and business process support, you’ll work closely with Operations, Marketing, Product, IT, and third-party vendors to keep studio systems and capabilities running smoothly.What You’ll DoAdminister and support key business systems, including user account setup, system updates, configurations, page layouts, territory changes, account maintenance, address verification, and usage reporting.Administer studio scheduling platforms, including Vagaro, and related appointment systems.Configure studio calendars, operating hours, services, transition times, lunches, user access, and location-specific scheduling rules.Support appointment requests, calendar updates, troubleshooting, and seasonal operational readiness across studio locations.Maintain studio location information, business configurations, system access, and Salesforce-related location management.Build, test, deploy, validate, and activate Creation Center product packs, design files, pricing updates, and event-related configurations.Support monthly and multi-month product launches, including quality validation prior to deployment.Serve as a subject matter expert for scheduling platform migrations, system rollouts, new tools, enhancements, and operational processes.Partner with Operations, Product, Marketing, IT, Development, field leadership, vendors, and other stakeholders to identify and resolve system issues and operational roadblocks.Maintain knowledge resources and recommend improvements that enhance the end-user experience.Identify opportunities to improve business processes, system functionality, and upstream or downstream integrations.Support system testing, validation, configuration changes, and production deployments.Assist with additional projects and initiatives as needed.What You’ll BringBachelor’s degree in business or a related field, or equivalent relevant experience.3+ years of experience with CRM administration, scheduling platforms, and user support, including Salesforce Sales Cloud and Vagaro.2–3 years of operations or end-user support experience strongly preferred.Experience supporting a distributed field workforce and partnering with cross-functional teams.Ability to communicate and collaborate effectively across functions and organizational levels, including senior leadership.Strong knowledge of scheduling system administration, operational configuration, and data management.Demonstrated ability to simplify and streamline business processes to support business results.Strong project management, organizational, critical-thinking, and problem-solving skills.Excellent written and verbal communication skills, including presentation skills.Strong attention to detail and consistent follow-through.Ability to manage multiple priorities and adapt effectively to change.Strong interpersonal, relationship-building, and collaboration skills.A proactive approach with the ability to take initiative.Preferred QualificationsSalesforce Administrator certification.1–3 years of experience developing communications or training materials.Knowledge of training tools, practices, and methodologies.Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. We welcome all applicants and evaluate them based on their qualifications. Learn more about our commitment to Diversity, Equity, and Inclusion on our Career Site.This position will accept applications on an ongoing basis until filled.#Lifetouch_SD