IT Analyst II - IS Digital Guest Experience

IT Analyst II

Support Services | Miamisburg | Full-Time | Days

Responsibilities & Requirements

Utilizing agile and other applicable IS frameworks as a guide, IT Analyst II team members work as part of a collaborative team to solve customer issues and support healthcare applications and systems. The IT Analyst II utilizes analytical thinking to understand and document requirements and workflows with the goal of maximizing the value created for their customers. The IT Analyst II participates in all phases of the software development lifecycle and performs other duties as assigned.

• Provide prompt support of customer issues, identifying the root cause and developing creative solutions to correct application problems. Consistently utilizes critical thinking and analytic abilities in seeking and resolving issues.
• Provide support for assigned applications by maintaining vendor recommended application version. Show ability to collaborate with vendor on escalated issues with complex applications
• Maintain server health through patching, reboots, and supported software versions
• Participate in on-call rotations to provide off-hours application support
• Collaborate with stakeholders to understand operational needs, risks and requirements of projects and enhancements. Gather, document, and analyze requirements (business, data, and integration) and workflow processes.
• Participate or Lead in the design process and complete the assigned tasks for more complex development and unit/integration testing
• Develop and maintain application support documentation. Educate end-users and team members as needed.
• Participate in mentoring/training through the following methods:
  • Conduct pair programming events to train others
  • Facilitate knowledge sharing sessions
  • Identify self-training opportunities and/or conferences that align with yearly goals

Education and Experience

• Associate degree or equivalent combination of education, certification, and experience
• 3 or more years of relevant experience
• Epic Certification within 1 year of hire
• ITIL Certified (Information Technology Infrastructure Library) preferred
• Epic Mychart certification highly preferred
• Experience working in an Agile environment preferred

Preferred Qualifications

• Being highly collaborative and taking initiative in a remote team environment preferred
• An innovative, curious, and tenacious spirit preferred
• A critical application thinker

Overview

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God's love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.