Oncology Access Manager

POSITION SUMMARY

The Access Manager oversees all patient access functions, ensuring efficient front-end operations and an exceptional patient experience. This role is responsible for managing customer service, patient registration, insurance verification, financial counseling, and time-of-service payment collections. In addition, the Patient Access Manager supervises the maintenance of patient health records and directs staff engaged in patient service activities.

CORE ESSENTIAL RESPONSIBILITIES

Leads and manages all patient access operations, including registration, scheduling, insurance verification, financial counseling, referrals, authorizations, and time-of-service collections to ensure efficient and compliant front-end operations. Supervises, coaches, and develops Patient Access staff, including recruitment, onboarding, performance management, and staffing to ensure appropriate coverage and accountability. Ensures all required referrals, pre-certifications, and authorizations are obtained prior to scheduled services to prevent treatment delays and minimize financial risk. Oversees payment posting, daily cash reconciliation, and coordination with Revenue Cycle and Billing to support accurate and compliant billing processes and reduce denials. Directs scheduling activities to ensure timely patient access, optimized provider utilization, and effective clinic flow. Monitors operational, productivity, and patient experience metrics and implements process improvements to enhance access, service quality, and financial performance. Ensures compliance with organizational policies, regulatory requirements, and standards related to patient access, medical records, electronic health records, and patient confidentiality. Resolves complex patient, provider, and staff issues related to patient access and front-end operations. Collaborates with physicians, clinicians, and administrative leadership to identify barriers to care and implement operational improvements. Leads implementation and optimization of patient access technologies and workflows. Performs other duties as assigned to support organizational goals.

REQUIRED EDUCATION & EXPERIENCE

Bachelor’s Degree in Healthcare Management or related program required. Completion of an accredited phlebotomy training program or equivalent on-the-job training. Minimum of five (5) years of patient access experience. Minimum of three (3) years of experience in leadership required.

REQUIRED CERTIFICATES, LICENSE OR REGISTRATION

Certified Healthcare Access Manager (CHAM) or Certified Revenue Cycle Representative (CRCR) certification required within two (2) years of hire.

REQUIRED KNOWLEDGE, SKILLS OR ABILITIES

Comprehensive knowledge of patient registration, scheduling, insurance verification, authorization, and front-end revenue cycle processes. Strong interpersonal, customer service, and communication skills, including professional telephone etiquette. Knowledge of commercial and government insurance plans, coverage requirements, and reimbursement processes. Understanding of financial counseling, time-of-service collections, cash handling, and basic financial management principles. Proficiency in electronic health record (EHR) and patient access systems. Knowledge of medical terminology and oncology-related clinical workflows. Knowledge of applicable federal and state regulations, including privacy and compliance requirements. Ability to manage difficult conversations and resolve conflicts with patients, families, providers, and staff in a professional manner. Strong collaboration skills with clinical, operational, and revenue cycle teams. Ability to analyze operational data, prioritize competing demands, and implement process improvements. #J-18808-Ljbffr Cancercenterofsouthflorida