Economic Benefits Trainer

What You'll Be Doing Join Our Team as an Economic Benefits Trainer! Economic Services empowers our community by providing essential programs including Food and Nutrition Services (FNS), Family and Children’s Medicaid (FCMA), Adult Medicaid (AMA), Work First (WF), and Child Care Subsidy (CCS) . If you’re passionate about helping others learn, grow, and succeed, this role offers a meaningful opportunity to make a lasting impact. As an Economic Benefits Trainer , you will play a key role in shaping the knowledge and success of new hires and seasoned team members across Economic Services. You’ll design and deliver engaging training programs, strengthen operational excellence, and ensure best practices are woven into every learning experience. This position reports directly to the Program and Staff Development Supervisor. Your primary focus will be on Adult Medicaid (AMA)—including Private Living Arrangement (PLA), Long Term Care (LTC), and Special Assistance (SA)—with opportunities to support additional program areas based on department needs. Deliver dynamic training on Economic Benefits policy, technical navigation, communication, customer service, coaching, and team building Design, develop, and deliver assessments including tests, quizzes, and exams Evaluate and enhance training programs such as online learning, self-study, and blended learning Build training schedules and guide the learning experience to ensure engagement and effective knowledge transfer Develop and update curricula that align with evolving training needs across all benefit programs Ensure training is accurate, up-to-date, and fully aligned with Federal, State, and County policies Monitor staff learning, support needs, and operational readiness Provide weekly individual status updates to supervisors and program managers Meet with staff to create action plans that support improvement and continued development Communicate pathway progress reports to supervisors at the end of each training cycle About Our Team The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. The Basics (Required Education and Experience) Bachelor's degree Three years of job-related experience Equivalent education and experience are accepted Beyond the Basics (Preferred Education and Experience) Three (3) years of experience working within Adult Medicaid (AMA) programs within a State or County Department of Economic Self‑Sufficiency training adults using adult learning theories and practices Bachelor's degree or higher level of education in a related field to the position How Will We Know You're 'The One'? Ability to develop and deliver presentations, training, and ideas to individuals or groups Ability to facilitate groups Strong interpersonal/human relations skills Strong analytical and creative problem-solving skills – ability to identify problems, determine possible solutions, and actively work to resolve the issues Excellent written and verbal communication skills – ability to convey information verbally to individuals or groups to ensure that the message is understood Ability to listen and respond appropriately to information from others Knowledge of adult learning, instructional design, and curriculum development techniques Ability to instruct and train employees, students, faculty and/or other clients by providing information, including appropriate procedures, practices and/or the operation of equipment Knowledge of leadership/management/organizational development, assessment protocols, change management strategies, and processes Ability to motivate and coach individuals Ability to maintain a high level of confidentiality Ability to work independently and as part of a team Ability to develop and maintain effective relationships with others in order to encourage and support communication and teamwork Ability to build and maintain ongoing, collaborative, working relationships with co‑workers to achieve the goals of the work unit Ability to organize and prioritize duties Ability to remain flexible to meet constantly changing and sometimes opposing demands Ability to operate a personal computer and use various Microsoft Office Products, internet browsers, web‑based systems, etc Ability to maintain social, ethical, and organizational norms Ability to firmly adhere to codes of conduct and ethical principles Accountable to complete projects and meet deadlines About This Position Location: HSC Somerset Raleigh, NC 27609 Employment Type: Regular Work Schedule: Mon. - Fri. 8:00 am - 5:00 pm Hiring Range: $27.20 to $34.92 Market Range: $27.20 - $42.63 Posting Closing Date: 7:00 pm on 7/9/2026 Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. #J-18808-Ljbffr Wake County