IT Director

Job Details

Job Location: Corporate Office - Weedsport, NY 13166, Salary Range: $127,500.00 - $175,000.00 Salary, Job Shift: Monday - Friday: 8:00am to 5:00pm, IT Director

FLSA Status: Full Time Exempt

Reports To: Chief Financial Officer

Pay Range: $127,500 - $175,000

Job purpose

The IT Director leads the technology function across all entities under the Page Trucking banner; inclusive of Keith Titus Corp entities, PMM entities, Titus & Titus entities and GTC Holding entities. The role establishes the strategy, operating model, budget, governance, vendor accountability, security program, and leadership reporting required to deliver reliable and secure technology services across a multi-entity, multi-location transportation and logistics enterprise.

Essential Functions

Strategy, Operating Model and Budget

• Set and maintain a multi-year IT strategy, annual operating plan, roadmap, and budget tied to business priorities, growth, acquisitions, operational continuity, risk reduction, and system lifecycle needs.
• Define clear ownership, capacity, decision rights, escalation paths, service expectations, and measures across internal staff, business partners, and outside vendors.
• Present trade-offs, risks, funding needs, priorities, and decisions to the CFO and executive leadership in business terms.

Leadership and Accountability

• Lead the IT Manager - Operations and Business Systems and Training Specialist with written objectives, measures, role clarity, and regular operating reviews.
• Hold authority over the IT function, including work priorities, staffing recommendations, role design, performance expectations, vendor use, and resource allocation, subject to company approval requirements.
• Build cross-training, documentation, succession depth, and coverage so the function is not dependent on a single individual.

Information Security and Technology Risk

• Own the company information security program, policies, risk register, incident governance, leadership reporting, and recurring security review cadence.
• Ensure appropriate governance for identity and access, multifactor authentication, endpoint protection, vulnerability and patch management, backup, disaster recovery, incident response, and aging or unsupported technology.
• Coordinate independent technical expertise when needed and clearly escalated material risks, exceptions, costs, and remediation decisions.

Vendor, Contract and License Management

• Own technology vendor strategy, scope clarity, contracts, service levels, renewals, performance reviews, escalation, cost control, and recommendations to remediate or replace underperforming services.
• Ensure managed services complement rather than duplicate internal work, and verify that contracted services and licenses are delivered and used.
• Maintain an accurate calendar of technology contracts, renewals, pricing changes, dependencies, and decision dates.

Business Systems and Business Partnership

• Partner with Finance, Operations, Maintenance, Safety, Compliance, Human Resources, Payroll, Dispatch, and other leaders on the systems that run the business.
• Define support ownership and escalation paths for core platforms, including TMW/TMT, TotalMail, EDI/Cleo, Microsoft Dynamics GP, EBE, RAMP, Microsoft 365, telecom, and related operational tools.
• Keep ownership of business reporting, definitions, and report usefulness with Finance and business leaders while ensuring secure data access, reliable source systems, and supported reporting tools.
• Oversee technology due diligence and integration planning for acquisitions, including systems, infrastructure, access, vendors, data, hardware, telecom, cybersecurity, costs, and transition risks.

Project and Change Governance

• Establish project intake, prioritization, charters, owners, milestones, dependencies, risks, readiness gates, testing expectations, rollback planning, status reporting, and executive escalation.
• Maintain a portfolio view of major IT initiatives and ensure affected departments are prepared before material changes go live.
• Intervene when projects are stalled, under-resourced, poorly scoped, or no longer aligned with approved priorities.

Executive Reporting and Continuous Improvement

• Provide recurring dashboards covering service performance, project health, security risks, vendor performance, lifecycle exposure, budget, capacity, and decisions required.
• Use ticket, asset, project, risk, vendor, and user-feedback data to drive root-cause correction and measurable improvement.
• Periodically review the IT organization, sourcing model, skills, coverage, systems ownership, and succession needs.

Benefits

• Meritain Aetna (offer two health insurance plans)
• Company Sponsored HRA card
• Colonial Supplemental Voluntary plans (accident, medical bridge, cancer & disability)
• Dental
• Vision (offer two plans)
• Life Insurance
• ER Life Insurance, 1x annual salary
• Pet Insurance and Discount plan
• EAP- Employee Assistance Program
• Profit Share Program
• 401K and 401K match
• PTO (Paid Time Off)

Qualifications

• Bachelor’s degree in information technology, computer science, business, or a related field preferred; equivalent leadership experience may be considered.
• Eight or more years of progressive IT experience, including at least three years leading teams and managing budgets in a complex operating environment.
• Experience managing vendors and outsourced IT services, information security governance, business systems, infrastructure, service delivery, and project portfolios.
• Transportation, logistics, manufacturing, construction, field operations, or other multi-location operational experience strongly preferred.
• Ability to explain technical risk, cost, service impact, and investment choices clearly to nontechnical leaders.
• Demonstrated judgment, discretion, change leadership, follow-through, and ability to build accountable operating structure.

Safety in the Workplace

Employees should take reasonable care of their health and safety no matter where they are or what they are doing. This is especially true in the workplace, where your actions can affect both your own safety and that of others. Your cooperation in making sure you receive the proper training for your job, understand and follow the company’s health and safety policies, as well as reporting any unsafe conditions is required.

Core Performance Measures

• Approved IT strategy, annual roadmap, budget, and quarterly progress reviews.
• Visible reduction in unresolved critical risks, unsupported technology, control gaps, and single points of knowledge.
• Vendor scopes, contracts, service levels, performance reviews, and renewal decisions completed on schedule.
• Reliable monthly reporting of service, project, security, lifecycle, capacity, and financial performance.
• Improved service reliability, resolution performance, stakeholder communication, and reduction of repeat incidents.
• Clear ownership and escalation paths for major business systems and technology-dependent processes.

EEO Statement

It is the policy of Keith Titus Corporation to provide equal employment opportunities to all qualified persons, and to recruit, hire, train, promote and compensate persons in all jobs without regard to race, color, religion, sex, national origin, disability, or sexual orientation.