Strategic Account Representative III

Job Description

Job Description

The Strategic Account Representative – Level 3 is responsible for managing the organization’s most complex, high-risk, and high-value GMP-regulated Life Sciences accounts , including pharmaceutical, biotech, and advanced therapy customers. This role serves as a senior customer-facing leader and trusted advisor, ensuring service delivery meets regulatory, quality, and patient-safety expectations while balancing operational realities and commercial objectives. 

This position requires expert-level knowledge of GMP/GDP logistics , strong cross-functional leadership, and the ability to influence outcomes in highly regulated, fast-paced environments where service failures carry significant compliance and patient impact risk.

Key Outcomes Expected

Strategic GMP Account Ownership

• Own end-to-end relationships for high-profile GMP Life Sciences customers , serving as the primary escalation and governance contact.
• Act as a trusted advisor to customer leadership, aligning operational execution with regulatory and quality expectations.
• Proactively identify risks to product integrity, chain-of-custody, temperature control, and regulatory compliance , and drive mitigation strategies.
• Support customer retention through proactive service management and continuous improvement.

• Lead cross-functional resolution of non-routine, escalated, or compliance-driven issues , partnering with Warehouse Operations, Quality, Transportation, IT, and Leadership.
• Influence service design, SLA development, and recovery strategies to ensure compliance with GMP, GDP, and customer quality agreements .
• Drive systemic improvements to prevent repeat deviations and service failures.

• Demonstrate advanced knowledge of GMP/GDP warehousing and distribution requirements , including documentation, validation, and audit standards.
• Ensure strict adherence to chain-of-custody, temperature excursion management, and controlled substance handling , where applicable
• Serve as a subject matter expert during customer audits, regulatory inspections, investigations, and CAPA development.
• Partner closely with Quality to ensure alignment with SOPs, quality agreements, and change control processes.

Executive-Level Reporting & Communication

• Lead high-impact Quarterly Business Reviews (QBRs) and performance discussions with customer leadership.