Bilingual Benefits Counselor

Job Description

Job Description

Bilingual Benefits Counselor

We are seeking a Bilingual Benefits Counselor for a contract/temporary inbound call center opportunity supporting benefits enrollment and member service needs in the insurance industry. This role is ideal for a fluent Spanish and English communicator who enjoys helping people understand benefit options, resolve website issues, and complete enrollment tasks with confidence.

This position offers structured training, company-provided computer equipment, and the opportunity to work remotely from Florida or Georgia , or in a hybrid schedule in Lake Mary, FL . Hybrid candidates may also have potential for full-time consideration based on outstanding performance. The environment is fast-paced, team-oriented, and supported by leadership focused on quality, attendance, training, and customer care excellence.

Key Responsibilities

- Answer inbound calls from customers regarding benefits, enrollment, eligibility, and general account questions.
- Troubleshoot basic website and navigation issues while guiding callers through online tools and systems.
- Assist customers with benefits enrollment and explain complex information in clear, easy-to-understand language.
- Complete occasional outbound follow-up calls as needed to resolve customer issues.
- Work across multiple systems and applications while maintaining accurate information and professional service.
- Meet quality, attendance, productivity, and communication expectations in a high-volume call center environment.

Compensation and Benefits

- Pay rate for remote candidates in FL or GA: $16.50 per hour.
- Pay rate for hybrid candidates in Lake Mary, FL: $19.00 per hour.
- Completion bonus available: $1,200, provided quality and attendance policy requirements are met and equipment is returned.
- Contract assignment scheduled to begin with classes in early August and run through December 31 .
- Remote positions are available only for candidates located in Florida or Georgia.
- Hybrid schedule in Lake Mary, FL is 3 days in office and 2 days remote.
- Work availability required between 6:00 AM and 8:00 PM CST, Monday through Friday.
- Overtime availability may be required from October through December, including Saturdays.
- Training schedule is 8:45 AM to 5:30 PM EST, Monday through Friday.
- Classroom training is 3 weeks, followed by 1 week of nesting.
- No planned time off during Q4.
- Company-provided computer equipment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
- transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne Technical participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

#3370

Company Description

This company offers growth and a great group of people to work with.