Durable Medical Equipment Coordinator - Multiple Locations

Durable Medical Equipment Coordinator

Thank you for considering a career at Roper St. Francis Healthcare!

Scheduled Weekly Hours: 40

Work Shift: Days (United States of America)

Shift: Monday-Friday 8:30am - 4:30pm

Primary Location: 8950 University Blvd, Suite 150, North Charleston, SC - Position will travel to offices across the system.

The Durable Medical Equipment (DME) Coordinator is responsible for coordinating departmental workflows, supporting operational processes, and facilitating efficient day-to-day activities within the DME program. This role provides guidance and support to team members, assists with onboarding and training activities, and ensures alignment of work across functions. The Coordinator partners with leadership to maintain organized, consistent, and effective operations while supporting staff in the execution of their responsibilities. This role provides guidance and support to team members, assists with onboarding and training activities, and supports the resolution of complex or escalated patient eligibility and workflow situations.

Essential Job Functions

• Coordinate and support daily departmental workflows, including work prioritization, scheduling support, and alignment of team activities to ensure efficient operations.
• Serve as a resource to team members by providing guidance on processes, procedures, eligibility requirements, and patient-related workflows, escalating issues to leadership as appropriate.
• May perform Durable Medical Equipment Liaison responsibilities, including insurance verification, eligibility determination, patient financial responsibility review, and patient education on equipment use and safety.
• Support the resolution of non-routine or complex coverage, authorization, or documentation issues, and assist in ensuring consistent application of processes across the team.
• Assist with orientation, onboarding, and ongoing training of associates, including reinforcement of standard processes and expectations.
• Support leadership with department operations, including tracking workflow needs, assisting with work organization, and maintaining awareness of operational demands.
• May assist in the creation and processing of purchase orders and related operational documentation.
• Monitor workflows and identify opportunities to improve efficiency, consistency, and overall effectiveness of departmental processes.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

May have one of the following (preferred):

• National Athletic Trainers Association Board of Certification (NATABOC) Athletic Trainer License in the state of practice
• Certified Medical Assistant (CMA) American Association of Medical Assisting
• Registered Medical Assistant (RMA) American Medical Technologies
• Certified Clinical Medical Assistant (CCMA) National Healthcareer Association (NHA)
• National Certified Medical Assistant (NCMA) National Center for Competency Testing (NCCT)
• Nationally Registered Certified Medical Assistant (NRCMA) National Association for Health Professionals (NAHP Not accepted in South Carolina)

BLS Basic Life Support (preferred upon hire, required within 30 days for BSMH, required at hire RSFH)

Education

High School diploma or equivalent (required)

Work Experience

1 year durable medical equipment experience (preferred)

Training

None

Language

None

Patient Population

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served in his or her assigned area.

Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.

Neonates (0-4 weeks)

Infant (1-12 months)

Pediatrics (1-12 years)

Adolescents (13-17 years)

Adults (18-64 years).

Geriatrics (65 years and older)

Working Conditions

Periods of high stress and fluctuating workloads may occur

General office environment.

May be exposed to limited hazardous substances or body fluids

May be exposed to human blood and other potentially infectious materials

May have periods of constant interruptions

Prolonged periods of working alone.

* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Physical Requirements

Physical Demands

Frequency 0% 1-33% 34-66% 67-100%

Lifting/ Carrying (0-50 lbs.) X

Lifting/ Carrying (50-100 lbs.) X

Push/ Pull (0-50 lbs.) X

Push/ Pull (50-100 lbs.) X

Stoop, Kneel X

Crawling X

Climbing X

Balance X

Bending X

Work Position

Frequency 0% 1-33% 34-66% 67-100%

Sitting X

Walking X

Standing X

Additional Physical Requirements/Hazards

Physical Requirements

Manual dexterity (eye/hand coordination) Hear alarms/telephone/tape recorder Reach above shoulder Repetitive arm/hand movements Finger Dexterity Acuity - far Acuity - near

Hazards

Use of Latex products

Depth perception

Skills

Hard/Tech/Clinical Skills:

• Provide fitting, patient education on application, use, care, and expected outcome for products as indicated by the physician instructions and manufacturer recommendations.
• Educate patients on insurance plans and provisions, financial responsibility, and collection of patient portions.
• Ensure all necessary documentation and authorization is obtained as it relates to payer requirements.
• Track, maintain, and order inventory for one or multiple locations.
• Actively promote and foster excellent relations inter-departmentally and with external case managers, payers, suppliers, physician clinical staff and surgery personnel.
• Ensure compliance is maintained by documenting custom measurements, ABN's, MAE's and LMN's as needed.
• Ability to work with a team of DMEPOS Coordinators and Billing Specialists.
• Posts DME charges.
• Train employees on DME process and procedures
• Cleaning/stocking
• Ensure blood borne pathogen, Occupational Safety and Health Administration (OSHA) requirements and other governmental regulations are adhered to.
• Ensure all safety regulations are adhered to.

Soft/Interpersonal Skills:

• Operate within the concept of patient focused care
• Deliver caring timely service with positive body language
• Responds promptly to patient needs and requests
• Greet patients at every stage of the visit
• Responds promptly to Physician and team member requests and inquiries
• Participates as an active, positive member of the team
• Behavior and decision-making should be aligned with the ministry's core values
• Excellent oral, active listening and written communication skills
• Strong customer service, interpersonal, and organizational skills
• Strong organizational skills with great attention to detail
• Ability to handle multiple priorities and tasks
• Willingness to learn technical product and clinical competency

Roper St. Francis Healthcare is an equal opportunity employer.

As a Roper St. Francis Healthcare teammate