Account Manager

Job Description

Job Description

Description:

Position Title: Account Manager

Department: Group Purchasing

Reports To: Membership Development Manager

Level: Staff

Work Location: Hybrid in Cleveland, Ohio

Direct Reports: NA

FLSA Status: Exempt

Summary:

At WellLink, every connection creates change. We are connected by purpose and driven by impact — working together to advance the medical, social, and economic well-being of the communities we serve. When you join WellLink, you become part of a team that believes in something bigger than ourselves: creating real, lasting impact in the lives of those around us. We are currently looking for a Account Manager to join our team and help us move our mission forward.

What You’ll Do:

• Client Consultation: Work closely with clients to address purchasing needs and ensure they fully benefit from GPO contracts.
• Contract Optimization: Identify and implement GPO contracts tailored to client environments, delivering savings and enhancing member satisfaction.
• Relationship Building: Establish and maintain strong relationships with internal and external stakeholders through clear, consistent communication.
• Business Reviews: Prepare and lead client business reviews, offering insights and strategies to optimize contract utilization.
• Campaign Development: Create and execute client campaigns that target the specific needs of accounts, driving engagement and contract adoption.

Your work will help us build stronger communities and bring our purpose to life.

What You’ll Bring:

• Bachelor’s degree in Business, Healthcare Administration, Supply Chain Management, or a related field. Related experience may be considered in lieu of a degree.
• 2-3 years of related experience in account management, service, or sales.
• Strong understanding of procurement processes and familiarity with GPO operations.
• Excellent communication and relationship management skills.
• Ability to travel during regular business hours, overnight, or on weekends.

We value passion and purpose above all.

What You’ll Love About Working Here:

At WellLink, you’ll find more than a job — you’ll find a place where your work matters, your growth is supported, and your contributions are celebrated. We offer:

• Purpose-driven work that impacts real lives
• Competitive, fair, and transparent compensation
• Comprehensive health, wellness, and financial benefits
• Flexible work arrangements, including hybrid/remote options
• Generous paid time off and summer flex hours
• Investment in your professional growth through tuition reimbursement, LinkedIn Learning, and CEUs
• Opportunities to give back through community volunteer events
• Recognition programs and annual celebrations of our people and achievements

Our Commitment to Inclusion:

At WellLink, inclusion is at the heart of who we are. We are dedicated to creating a workplace where everyone feels seen, heard, and valued. We celebrate the diversity of our team and our communities, and we are committed to providing equal opportunities and an environment of respect for all employees and applicants.

If you require accommodations during the application process, please let us know — we’re here to help.