Patient Account II Credit Balance/Account Review

Customer Service Representative

Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner.

Essential Functions

• Identify appropriate payment details and save back-up as appropriate. Balance payments to deposits in systems and applications. Post all payments to patient accounts, using both electronic and manual posting systems
• Research, validate and make adjustments to payment postings. Follow up in accordance to procedures and policies with an overall goal of account resolution
• Post correspondence, zero payments, denials and any other additional items received from insurance to patient accounts
• Research and follow-up on missing information, such as EOB and insurance remittances. Contact payers as necessary to obtain detailed info in regard to payments
• Complete more difficult assignments, and assist teammates with balancing issues
• Escalate issues and trends to leadership
• Meet department's productivity and quality goals
• Collaborate with other teams across the organization
• Participate in meetings and educational requirements
• Promote mission, vision, and values of Intermountain Health, and abide by service behavior standards
• Perform other duties as assigned

Skills

• Insurance Claims
• Medical Billing
• Explanation of Benefits (EOB)
• Translations
• Reading
• Billing
• Revenue Cycle Payment Handling
• Computer Literacy and troubleshooting
• Attention to Detail
• Customer Follow-Ups

Qualifications

• High School diploma or equivalent, required
• Minimum of one (1) year of full cycle medical billing experience, required
• Minimum of six (6) months in a healthcare Cash Posting role, required
• Knowledge of CPT (procedures), ICD-10 (diagnoses), and modifiers, required
• Ability to read and understand Explanation of Benefits (EOB's) or interpret denials, required
• Basic understanding of accounting procedures such as debits/credits, required
• Experience with insurance claim appeals, required
• Excellent computer skills (including Microsoft Office applications), required- Familiarity with electronic remittances, required

Physical Requirements

• Interact with others by effectively communicating, both orally and in writing
• Operate computers and other office equipment requiring the ability to move fingers and hands
• See and read computer monitors and documents
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment

May require lifting and transporting objects and office supplies, bending, kneeling and reaching

Location: Peaks Regional Office

Work City: Broomfield

Work State: Colorado

Scheduled Weekly Hours: 40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$19.41 - $28.14

We care about your well-being mind, body, and spirit which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.