Head of IT & Infrastructure Operations

Head Of It & Infrastructure Operations

The Head Of It & Infrastructure Operations is responsible for the overall reliability, performance, security, and operational excellence of the organization's core technology infrastructure. This role provides strategic leadership and day-to-day oversight across four critical operational domains:

• L1/L2 Operations
• Cloud Operations
• System & Platform Operations
• Data Center Operations

The role ensures stable 24x7 operations, drives continuous improvement, strengthens resiliency and automation, and partners closely with Engineering, Security, Architecture, and Business stakeholders to enable scalable and resilient enterprise technology services.

Key areas of responsibility include:

• L1 / L2 Operations
• Cloud Operations
• System / Platform Operations
• Data Center Operations

Enterprise & leadership responsibilities include:

• Owning the overall operational health of enterprise infrastructure services
• Providing people leadership across all four operational areas
• Driving continuous improvement, automation, and operational maturity
• Partnering with Technology Risk, Security, and Compliance teams
• Developing and managing operational budgets, staffing models, and vendor contracts
• Acting as a senior escalation point during major incidents and crises
• Contributing to enterprise technology strategy, resiliency initiatives, and long-term infrastructure roadmaps

Required qualifications include:

• 12+ years of experience in IT Infrastructure or Technology Operations, with significant leadership at scale
• Proven experience leading multi-domain operations (L1/L2 support, cloud, platforms, and data centers)
• Strong understanding of enterprise infrastructure technologies, cloud platforms, and operational frameworks (ITIL, SRE, etc.)
• Demonstrated success managing global, 24x7 operations and large, distributed teams
• Experience driving operational transformation, automation, and resiliency initiatives
• Strong executive presence, decision-making, and communication skills

Preferred qualifications include:

• Experience in large, regulated enterprises (financial services, insurance, healthcare, or similar)
• Exposure to AIOps, automation, and advanced observability practices
• Strong vendor and managed services leadership experience

Salary range: $126,910.00 - $208,495.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development, and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Guardian is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship.

Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship.