Client Operations Associate II

Job Description

Join our dynamic Client Onboarding Operations team and be at the forefront of innovation in the banking industry. This role offers a unique opportunity to enhance your leadership skills while driving impactful solutions for our clients. As part of our team, you'll experience career growth and mobility, supported by a culture that values collaboration and continuous improvement. Embrace the chance to make a difference and be rewarded with a fulfilling career journey. Discover the benefits of joining a team that prioritizes both client and employee satisfaction.

As a Client Operations Associate II within our Client  Onboarding Operations team, you will play a crucial role in enhancing the client experience in one of the world's most innovative banks. You will support a team dedicated to providing exceptional service and operational excellence, ensuring that our clients' needs are met with efficiency and care. We value a team culture that fosters collaboration, innovation, and personal growth, and we are committed to making a positive impact on both our clients and the wider community. Join us in a role that offers the opportunity to support, innovate, and grow.

Job responsibilities 

• Assist in the daily operations of the client service center, ensuring efficient transaction processing and prompt resolution of client inquiries and issues. 
• Support the implementation of strategic plans to enhance service delivery, utilizing automation technologies and continuous improvement methodologies to optimize operational efficiency. 
• Coordinate with various departments to ensure seamless client onboarding and support across different products and platforms. 
• Apply control framework, safeguarding both the client and the institution from potential financial and reputational damage. 
• Participate in regular team meetings to communicate performance objectives, receive training, and contribute to a culture of collaboration and innovation. 

Required qualifications, capabilities, and skills 

• Experience in customer service operations, with a focus on transaction processing and issue resolution. 
• Ability to support the implementation of strategic plans and process improvements in a client operations environment. 
• Self-starter with the ability to complete tasks independently and demonstrated ability to use independent judgment in decision-making with a strong attention to detail. 
• Ability to work effectively within a team, with experience in setting performance objectives, receiving training, and contributing to a culture of collaboration and innovation. 
• Strong verbal and written communication skills, with the ability to build and foster relationships with internal and external partners, and for delivering an excellent customer experience. 

Preferred qualifications, capabilities, and skills 

• BS/BA degree or equivalent military experience preferred, with experience in a financial services or banking environment. 
• Developing ability to support continuous improvement initiatives, assist in project management efforts, and utilize presentation skills to communicate operational insights. 
• Strong ability to apply data and technology literacy to analyze operational data, integrate AI/ML tools, and utilize market product knowledge to start aligning operations with industry trends. 

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.