Account Executive

Juice Recruitment are delighted to be supporting a well-established national service provider with their search for an Account Executive to join their team based in Gloucester. This is an excellent opportunity for an organised and commercially minded individual with strong administration and customer service skills to take ownership of a portfolio of customer accounts, supporting account retention, revenue growth and the smooth running of commercial processes.Working closely with customers and internal teams, you will play a key role in maintaining strong relationships, coordinating account activity and ensuring accurate contract, pricing and billing information.

DAY TO DAY:

• Act as the main desk-based contact for allocated customer accounts, responding to queries professionally and efficiently.

• Build and maintain strong working relationships with customers and internal stakeholders.

• Manage account administration, ensuring customer records, contracts, pricing and service agreements are accurate and up to date.

• Support contract renewals, pricing reviews, annual increases and contract variations.

• Monitor billing accuracy, completed work and outstanding work to help minimise unbilled revenue.

• Liaise with finance teams to support invoicing accuracy and debt resolution.

• Identify opportunities for additional services and coordinate upselling and cross-selling opportunities.

• Track renewal dates, prepare relevant documentation and support customer retention.

• Work collaboratively with sales, operations and finance teams to ensure effective communication and coordination.

• Identify and escalate potential commercial risks, customer concerns and contractual issues.

• Support internal reporting, account reviews and continuous improvement of processes.

WE ARE LOOKING FOR:

• Previous experience in a customer-facing or commercial support role.

• Experience in account administration, account coordination or a similar position.

• Strong organisational skills and excellent attention to detail.

• Confidence working with contracts, pricing or service agreements.

• Strong written and verbal communication skills.

• The ability to manage multiple accounts and deadlines effectively.

• Good working knowledge of Microsoft Office, particularly Excel.

• A proactive approach, with the ability to take ownership of tasks and follow them through to completion.

• Experience within a service-based industry, facilities management or pest management would be advantageous. Familiarity with CRM or billing systems and an understanding of revenue, margins or work in progress would also be beneficial.

FOR YOU:

• A permanent, full-time opportunity within an established national business.

• Competitive salary and benefits package.

• Healthcare cash plan.

• Employee Wellness Programme.

• Pension and life assurance.

• Industry-leading training and opportunities to develop your commercial skills.

• A collaborative working environment.

INDS