Appliance Technician

Appliance Technician

Ready to make an impact with a dynamic, forward-thinking company?

As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents and an empowering, people-first culture for our team members. That's why, for two years in a row, our employees have voted Progress a certified Great Place to Work.

As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We're looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.

This role involves diagnosing, repairing, and maintaining a wide range of household appliances while delivering top-tier customer service for our residents. The ideal candidate will have extensive hands-on experience with major appliances and a strong mechanical and electrical background. You'll play a critical role in ensuring our residents receive reliable, high-quality service.

Essential Functions:

• Diagnose and repair a wide range of appliances, including refrigerators, washers, dryers, dishwashers, ovens, garbage disposals, trash compactors, cooktops and more.
• Read and interpret schematics to troubleshoot electrical and mechanical issues effectively.
• Utilize mechanical knowledge to perform repairs and maintenance on appliances.
• Provide excellent customer service by communicating clearly with residents regarding repairs and maintenance needs.
• Assemble appliances on-site when required, ensuring all components are correctly installed.
• Maintain accurate records of service calls, repairs performed, and parts used.
• Collaborate with team members to improve service efficiency and resident satisfaction.

Qualifications:

• 5+ years of proven experience in appliance repair is required.
• High school diploma or equivalent is required.
• Must have a valid Driver's License in the working state
• Must meet company MVR (Motor Vehicle Record) driver eligibility requirement
• Familiarity with refrigeration systems and HVAC is highly desirable. EPA 608 certification preferred.
• Experience working with sealed systems is preferred.
• Previous field service experience is an advantage, particularly in customer-facing roles.
• Strong mechanical aptitude with the ability to troubleshoot equipment repair issues effectively.
• Experience driving a delivery vehicle or box truck is beneficial.
• Excellent customer service skills with the ability to communicate technical information clearly to residents.
• Experience providing general maintenance within other trades (Electrical, Plumbing, HVAC) is a plus.

What you can expect from us:

• Competitive Compensation - Including performance-based bonuses that reward your contributions.
• Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
• Generous Time Off Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
• Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
• A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's supervisor at any time based upon Company need.

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v.