Casualty Claims Manager, Ag

Introduction

At Zenith Agribusiness Solutions (ZAS), we specialize in providing P&C insurance products and services to California agricultural businesses. From dairies to berries, from almonds to wine, from vegetables to cattle ranches, we recognize the importance of agriculture and the effort it takes to compete in the global agriculture industry. That's why we employ talented insurance professionals who are eager to get to know our policyholders, understand their operations, and help protect their businesses. Values such as collaboration, work-life balance, and integrity are placed at the center of all our operations. In addition, ZAS supports career advancement through a dedication to ongoing learning and development.


Overview

• Under broad direction, the position is responsible for managing a team of P&C supervisors.
• The Manager will be responsible for managing litigation and large loss claims with significant complexity and exposure.

Responsibilities

• Provides effective and strategic leadership guidance to claims professionals, communication of industry data and trends, and new legal issues as necessary.
• Responsible for oversight and management of large loss claims.
• Develops and enforces strategy for claims resolution.
• Works with defense counsel as necessary to expedite claim resolution, and manage LAE.
• Ensures all claims professionals demonstrate technical and customer service excellence.
• Manages claim file reviews or quality control inspections; and manages correction actions as necessary.
• Ensures compliance with state and federal laws and regulations, company best practices, corporate values, and communications.
• Responsible for hiring, coaching, retention, training, and performance management of claims professionals.
• Evaluates performance, prepares performance appraisals, and recommends salary actions in accordance with established corporate standards of performance and company policy.
• Manages team of supervisors and field representatives who are primarily responsible for large loss claims.
• Manages overtime and reporting, and manages utilization of company equipment or vehicles for team members.
• Strengthens team performance by developing new initiatives, efficient processes and procedures to deliver exception claims service according to customer needs and industry trends.
• Assists with ongoing enhancement and communication of Best Claims Practices, policies and procedures, training materials, and claim system "rules".
• Manage and assign responsibilities on special projects as needed.
• Works productively and harmoniously with others on a consistent basis, including Agency partnerships.
• Responds positively to direction and feedback regarding performance.
• Consistently maintains professional and appropriate demeanor.
• Performs other duties as assigned.

Education

• High School Diploma Or equivalent combination of training/experience required
• Bachelor's Degree or equivalent combination of training/experience required

Work Experience

• 5+ years progressively relevant leadership experience required
• 5+ years experience managing P&C claims required
• Litigated claims handling experience
• Business Auto claims expierance preffered

Knowledge, Skills, and Abilities

• Strong written and verbal communications, organizational and time management skills.
• Strong organizational and time management skills.
• Applied claims leadership skills.
• Proficient with MS Office suite of products.
• Demonstrated knowledge of commercial and farm claim related issues and policy coverage contracts, including DOI claim regulations.
• Strong presentation skills.
• Demonstrated knowledge of understanding relevant case law or claim related regulations.
• Demonstrated supervisory experience and technical claim issue, processes, best practices, and strategies.

Pay, Benefits, and Other Information

The expected salary range for this position is $103,741 - $149,552.68 . Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. Qualifications may warrant placement in a different job level.

Benefits

• Medical, Dental and Vision Insurance
• Flexible Spending Accounts
• Paid Parental Leave
• Life, AD&D and Disability Insurance
• 401(k), Employee Share Purchase Plan (ESPP)
• Education and Training Reimbursement
• Paid Leave: 3 weeks/year Vacation, 2 weeks/year Sick Leave
• 10 paid Company Holidays, 2 Personal Days, 2 Floating Holidays
• Employee Assistance Program (EAP)
• For more information, review details on the Benefits page of our Career Site:

Zenith typically posts jobs for a minimum of 8 to 14 calendar days. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Zenith Insurance Company is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic. In compliance with California law, we are committed to fair hiring practices. Pursuant to the California Fair Chance Act (AB 1008), we will consider qualified applicants with criminal histories in a manner consistent with the law. Additionally, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will not inquire about an applicant's criminal history until after a conditional offer of employment has been made.

If you are a qualified individual with a disability or a disabled veteran and need assistance accessing our career center or applying for a position due to your disability, you are entitled to request an accommodation. To make a request, please contact a Human resources representative at Zenith Insurance Company.

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