Patient Access Associate

Job Summary Ensures smooth patient flow and proper registration for all services provided in Nappi including ambulatory clinic registration, lab, radiology, convenience care, and infusion procedures. Responsibilities Interviews patients to complete registration process to obtain demographics and financial information. Determines if patient is in need of an estimate based on current CMS No‑Surprise Act requirements, informs patient of estimate, estimated out‑of‑pocket balance, offer to collect and/or offer payment plan or financial assistance. Copay collection. Registration WQ monitoring, quality review and support. Acts as a liaison between patients and internal departments. Minimum Qualifications Associate’s degree and two (2) years of related patient financial/insurance/registration experience in healthcare related setting or equivalent combination of education and experience required. Working knowledge of medical terminology, medical billing. Excellent written and oral communication skills. Excellent customer service skills. Certified Healthcare Access Associate (CHAA) required within one year of hire. Preferred Qualifications The ability to work with a diverse patient population. Efficient keyboarding skills. Work Days Daytime hours. #J-18808-Ljbffr Upstate Medical University