Billing Support Specialist

Company Details Berkley Aspire is passionate about making excess and surplus lines business easy to transact. We differentiate ourselves by continually innovating to bring market-leading technology and services to our agents and their clients. From direct bill with installments, to not requiring renewal applications for 80% of our small business policies, we focus on making it easy, expeditious, and efficient for agents and consumers. Berkley Aspire writes from small, minimum premium, policies to accounts over six figures. We offer General Liability, Property, Inland Marine and Excess policies through Berkley appointed agencies in 49 states. Benefits Medical, Dental and Vision coverage. Onsite Scottsdale, AZ Wellness Center and companywide Employee Assistance Program are free to employees. Flexible work schedule with work-from-home day. Health Savings Accounts with automatic company contributions if you sign up. Flexible Spending Accounts, STD, LTD, life insurance policies, and more. 401(k) program, profit-sharing program, and stock purchase plan. Competitive paid time off, paid sick time, and 12 weeks of paid parental leave. Paid holidays, a floating holiday, and paid volunteer time. Company sponsored conferences, tuition assistance, and industry-related education and exams. Internal promotional growth opportunities. Team building events, fun activities inside and outside of the office. Plum Benefits program gives cost-free access to thousands of exclusive travel and entertainment discounts. Responsibilities The Billing Specialist may be based in our Scottsdale, AZ or Westchester, OH office. Under moderate supervision the Billing Specialist will reconcile insured’s accounts and discrepancies and assist team in resolving matters pertinent to the processing and recovery of insured’s balances. This position will be assessed based on customer focus, productivity, accuracy and thoroughness, and ability to learn and apply new skills. Serve as first point of contact and resolution, via phone and email, for customer billing questions Day to day processing of billing reports and financial handling, including but not limited to applying lockbox payments, manual payment application, generating refunds, reviewing and applying suspended cash, transferring funds, and investigating failed payment transactions, etc. Foundational support of billing needs and inquiries from internal business partners Collaborate with Underwriting and Finance teams to recommend updates and process optimizations to increase quality and efficiency of billing function Special projects as needed Qualifications High school education or equivalent and one to two years insurance experience preferred 1-3+ years of billing and financial transaction processing experience required Insurance industry experience preferred Proficiency in Microsoft Word and Excel and typing of a minimum of 50 words per minute are required Ability to understand priorities and meet deadlines Strong customer service proficiency, requiring high levels of collaboration and partnership Exceptional verbal and written communication skills, your communication style is flexible to the situation, you communicate clearly, concisely, and with a purpose Well organized and able to work independently Strong attention to detail Additional Company Details Travel is not required for this position. While performing the duties of this job, the employee is typically required to sit and talk or listen. The employee is infrequently required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job typically include close vision, occasional use of depth perception, infrequent need for distance vision, color vision, and ability to adjust focus. The noise level in the work environment is usually moderate. Most functions of this position are completed while sitting at one’s desk and working on a computer. Sponsorship Details Sponsorship not Offered for this Role #J-18808-Ljbffr